Megabus Stop

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Address: 430 S 15th St, St. Louis, MO 63103, USA

Phone: (877) 462-6342

Website

State: Missouri

City: St. Louis

Zip Code: 63103

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Reviews

horrible experience with your customer service. the communication is inaccurate and no one can help you find out any information  if you are travelling after business hours because no one answers the phone. The customer service wait time is at least an hour for any number that you dial during business hours. With Megabus you are in jeapordy  of missing your bus due to lack of accurate communication you do not know if your bus is not going to arrive on time, or whether it will be arriving too early, or if their own  bus drivers will give out the  wrong information.  The driver of another Megabus said i missed the bus, even though i was outside where the buses pull in waiting for my bus: then i receive an email 2 hrs later saying the bus was arriving around 45 mins late. So my night consisted of standing  there and waited, asking a driver, then missing  the late bus???? Could  not reach  anyone to find out what was REALLY going  on until 5am and my tickets were for2am. The customer service does not care! i was travelling for medical reasons and my son was excited to ride a double decker bus. we even had reserved seats.  i couldnt remove  the 1 star you all deserve 0 stars.

 7 years ago (30-12-2017)

Absolutely worst bus service and pathetic customer response. The call center is handled by some Asians who can't even speak proper English. Had a harrowing experience with them as booked tickets on Christmas day only to learn on the day of departure that service is cancelled. Travel Greyhound they are the best and more reliable.

 8 years ago (26-12-2016)

Never tell passengers that the bus is late or when to expect it. Bus is also late most of the time. The lower price is not worth the unreliability or the headache. The website is also incomplete as some of the pages don't lead to anything. Take greyhound or a train/plane if possible

 8 years ago (26-12-2016)

Oh god, I don't understand everyone else's reviews, but I just want to say that I had a terrible experience with this Bus. First of all, from being picked up to being dropped off, we were at least 3 hours late from original time of arrival. We were meant to be picked up at a certain time, but they told us to expect a 45 min delay. Halfway through my journey from St. Louis to Dallas, we stop for a, supposedly 90 minutes, for the bus to get a regular maintenance check. That is normal, but the awful part was that we were dropped off around 9:30 pm, at some sketchy station, and we didn't get back to our bus for 3 HOURS. Yep, we didn't get back on until 12:30. It wasn't just me who was angry, but everyone was P.O., some there were calling them asking where the hell our bus was at and the Megabus people didn't know. Apart from the delays, some of the employees (not all) just handle your luggage so poorly. I had bought two souvenir items while in Texas, making sure they were cushioned, and I get home to find out they had shattered. Yep, it turns out that my bag had been laying on the ground on its side so awkwardly because someone didn't want to gently put it on the ground. Thanks. Also, they leave the AC on all night so make sure to bring a blanket if you dont want to freeze, and bring a good pillow. 1.5/10. Not happy.

 9 years ago (07-07-2016)

The bus Driver was swerving either bcuz he was falling asleep or drunk or didn't know how to drive 

 9 years ago (26-07-2016)

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