Mercy Animal Hospital

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About

Mercy Animal Hospital is a local animal hospital that has been in business for over 50 years. We are located in Cranston, RI. Our hospital is a single veterinarian practice focusing on individual attention for your loved pet.

Address: 1395 New London Ave, Cranston, RI 02920, USA

Phone: (401) 821-9222

Website

moc.loa@irhaycrem

State: Rhode Island

City: Cranston

Zip Code: 02920

Opening Hours

Monday: 8:00 AM – 12:00 PM, 1:00 – 5:00 PM
Tuesday: 8:00 AM – 12:00 PM, 1:00 – 5:00 PM, 6:00 – 8:00 PM
Wednesday: 8:00 AM – 12:00 PM, 1:00 – 4:00 PM
Thursday: 8:00 AM – 12:00 PM, 1:00 – 5:00 PM, 6:00 – 8:00 PM
Friday: 8:00 AM – 12:00 PM, 1:00 – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

We recently purchased a french bulldog puppy and decided to go with Mercy Animal Hospital because of its 5star reviews.  I’m glad i did,  Dr. Mac. was awesome! Even though his waiting room was filled with clients he took his time with our puppy and answered all of our questions. Like other people have said it is not a money making place where they sell you everything under the sun... it is VERY reasonable. He showed us another bulldog that was there and took out books to educate us on some things. He was great! The girls that work there are extremely nice and VERY helpful. GREAT PLACE

 7 years ago (29-12-2017)

Worst office I could possibly describe.  My grandmother takes her cat to Mercy for some insane reason but I assure you I will not let her take this cat back there after today. This morning at 9 a.m. my grandmother asked me to pick up her prescription for phenobarbital for her cats  epilepsy at CVS to be told there were no refills and that the Vet office could not be contacted. 
I told her to call the vet herself and as usual there was no answer so she left a message telling them it was an emergency and that the cat was seizing and needed the script filled as soon as possible and that I would be able to pick it up at 11 a.m. At 11:30 she said she hadn't heard back I called the vet and Tracy said she left my grandmother and message which my grandmother said she didn't get (there may have been an issue with her machine)
Tracy said my grandmother left no information except there was an emergency which is a LIE, my grandmother told her her cat needed her phenobarbital or she would die from  continuous seizing. I asked her to please call in the prescription right now, she said it will be a few hours because we have appointments. I told her it's an emergency can you please have the doctor call in between appointments and she said NO!!! When she asked what the pharmacy phone number was, I said I don't know it, I'm sure you can find that, it's the CVS on Reservoir Avenue, then she told me I was being rude! I've never heard of any doctor, vet or any other type of medical office not being able to get a pharmacy phone number. Considering I was driving, I didn't think it was necessary that I find the phone number myself. 
So I had to drive to the office. By this time I was extremely upset and wanted to speak to the vet myself. Surprisingly, there was not one person in the building beside Tracy in sight and she refused to let me speak to the vet. She said he's in appointments. So I asked her to leave a message for him to call me so i cpuld speak with him. Now she said the rx had been called in and she still insisted my grandmother gave her no information. 
I find it hard to believe all of these people have had such wonderful experiences at this office. A majority of the 5 star ratings have to be friends and or relatives??
Every time we have been in there for an appointment there are four or five appointments booked at the same time with the one doctor. We wait for anywhere from a half hour to over an hour to be seen. One instance, after 45 minutes of sitting there I checked at the desk and they didn't know we were there because they forgot about us. If I could give zero Stars I would.

      
      
      
 7 years ago (06-04-2018)

I love the doctor he is so great with pets. A real animal lover 😁.

 7 years ago (28-03-2018)

Dr. McMillen is caring and kind. He takes his time to explain. The staff is warm and affectionate. I can't enough.

 7 years ago (11-01-2018)

This small neighborhood vetranerian is just the greatest! I've been a customer since 1986. He has such a clientele that he has to close the books at times because he has to many customers! Can you believe that?! That's how good this guy is! Dr. McMillan is the Best. It's only downside is that it's small place. But he is extremely reasonable with pricing as I have done my homework on that over the years.

 7 years ago (02-10-2017)

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Mercy Animal Hospital

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