Molina Healthcare of Utah

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Address: 7050 Union Park Ctr #200, Midvale, UT 84047, USA

Phone: (801) 858-0400

Website

State: Utah

Zip Code: 84047

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Worst call reps ever.... I called 3 times. first guy disconnected from my line. The second time was when is when I called in and all I hear is background noise and laugh. third time I called in and ask for a manager and all they told me was there was nothing they can do. didn't even get me to manager. what company does that!? I think they should listen more carefully to the calls that their agents are taking and fire any rude rep. just unacceptable. how do i give them a 0 star????

 9 years ago (25-10-2017)

All I want to do is change the birthdate they have on record. My parents made a simple mistake and put the wrong one in for me. Yet as simple as that sounds I have spent hours on the phone with them; they've told me they changed it, which was a lie. I cannot even change it online because I don't have access to that information. Honestly, it would be easier to change my birthdate on my actual birth certificate than with Molina. And none of my insurance claims will go through until it is changed.

 9 years ago (30-12-2017)

I love the fact that I got charged for an annual physical. I love that Molina charged me even MORE because the clinic was on the same property as a hospital. I love that it cost 300 dollars for blood work. I also love that I had to pay for both calls to talk to them and stay up till 130 in the morning so they could tell me they can't do anything about my bill. I love  how helpful their customer service rep was. He told me, even though i couldn't log into their website from Australia, that there is a way, but he just didn't know it. He was extremely helpful! I love the fact that I will never use them for Insurance again because this really isn't the first problem I have had with them.

 9 years ago (13-07-2017)

Ever since I had my baby, Molina has been horrible to work with! A mistake was made where my policy was terminated, even though I NEVER did that! We’ve called about 10 times getting multiple different answers as to why this is happening. Every time I call I hear my insurance is terminated. Every time  my husband calls, they tell us they have fixed the problem. Then I get a hospital bill sent back to me saying I need to pay more than I already have because Insurance has denied me. My newborn daughter is also not showing up and we have had to go to the doctor a lot because of other health issues. No one can fix it and no one can explain why this happened to us. We thought the issue was fixed a couple of weeks ago and we’re reassured several times on the phone that the issue was resolved and we even got all new insurance cards for each family member. I went to the pharmacy last night to pick up a prescription without insurance for the past three months because of this issue WITH my new insurance card and was told once again that my insurance was still terminated. The pharmacist called Molina and they still denied I had insurance (even though I am paying for it). She also said the customer service rep was very rude to her. We’re currently on the phone with Molina now with an extremely rude customer service rep. I know this isn’t directly her fault, but it’s her JOB and she isn’t being helpful at all and is constantly sighing. We’ve dealt with this way too many times. I am SO HAPPY Molina is moving out of UT so people will not have to have this company for their health insurance. As soon as this mess gets figured out, we are definitely switching companies.

 9 years ago (12-10-2017)

I went with Molina because they saved me $100 every month from their closest competitor. The customer service people they have on the phones are in general polite. Here are some of the issues where improvement can be made:
# Web Development.
   1. Online portal is slow often taking 4+ minutes to load between tabs.
   2. You have to change your  password nearly every month! After u 
       change password and get a confirmation email stating that it has 
      been changed i try to log in and inevitably get locked out of my 
       account. So I end up needing to call in to get my account unlocked 
       and get 
       someone who can help me reset the password . 
   3. Web bugs from android to laptop.
  # Bad Policy.
   1. Every time I call in for help it takes 20+ min to get to someone who 
       can help me. I also need to provide my SS number, birth date, mailing 
       address,  full name, and policy id number to at least 2 different people 
       on the same phone call.
   2. As the primary account holder you don't have access to your family's 
       accounts. So my four month old son has his own account with his 
       own password and I needed to set him up his own email address so I 
       can reset his password every time I need to get into his account. 
      Same thing with my daughter. Why I can't view this from my account 
       is beyond me!
 # Inefficient Process
   1. It shouldn't take talking on the phone with 3 different people to be 
   able to fix my problem. 

   I shouldn't have to have an online account for every member of my family. I shouldn't have to reset my password every month. When I do reset my password I should be able to do it from an android platform and it should actually work. When I call in I shouldn't have to give all my information twice. Lastly it would be nice if I didn't have to wait nearly 5 minutes to load between tabs on the molina healthcare website.

      
      
      
 9 years ago (18-10-2017)

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