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Reviews, get directions and contact details for Money One Federal Credit Union

About

Our only reason for existence is to help people do better financially.

Story

Money One Federal Credit Union is a not-for-profit, full service financial institution. We were formed in 1951 to promote wise financial responsibility and provide a source of low-cost credit for our members. Money One is member owned and operated. Our only reason for existence is to help our members do better financially. https://www.moneyonefcu.org/

Mission

Our mission is to:
•Help peoples dreams become a reality
•Provide individualized products and services
•Serve with a dedicated staff that takes pride in exceeding
expectations

Products

The Credit Union Difference

Credit unions have a different approach to financial services. Credit unions are cooperatives. Once you open a savings account, you become a member and owner of the credit union. You have a say in how the credit union is run and can even serve on the board of directors.

Since credit unions are not for profit, all excess profits are returned to the members in the form of products and services. This allows us to offer:
•Lower rates on loans
•Higher rates on savings
•Fewer fees
•Free checking and convenience services

Credit unions exist solely to provide you with financial products and services at the lowest cost possible. And with excellent service.

Credit unions are well noted for the high level of service provided to their members. For more than 20 years, the American Banker's Association has surveyed consumers on satisfaction with their primary financial institution. And each year, credit unions come out on top in customer satisfaction.

Credit unions offer a wide variety of services, designed with you in mind. From savings and investments, to many types of loans, you'll find the credit union a great place to take care of most of your financial needs.

Get the difference?

Then get the difference! It's time you took advantage of all your credit union has to offer. If you don't currently belong to a credit union, contact us: http://www.moneyonefcu.org/about-us/contact-us.html.

Address: 9800 Technology Way, Upper Marlboro, MD 20774, USA
Phone: (301) 925-4600
gro.ucfenoyenom@knilyenom
State: Maryland
Zip Code: 20774


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Reviews
Pure example of how I don't understand this banking branch folks..... Yesterday I applied for the same personal loan I literally got 3 years ago when my credit wasn't as good as it is now .long story short , called them back today to find out the verdict "Not approved"!!! So lemme get this straight I've banked with y'all for 5 years now got two auto loans paid up, got a better credit score now than I had when I first got with them apply for the same personal loan literally I had 3 years ago get approved the first time but not the second .....so again tell me how that makes ANY sense!!!!! These fools don't really have your back ... avoid them if possible!
8 years ago (21-06-2017)
I've been a member of this credit union for about 2 years. Their higher yield checking and savings accounts are what attracted me (KASASA). I'm now SERIOUS questioning why I chose to put my money in their trust. Customer support is nearly IMPOSSIBLE to reach (zero after hours HUMAN support and no telephone calls have been returned to me this week following their system upgrade which resulted in my LOOSING access to my account information). My recommendation... LOOK ELSEWHERE for financial services. I know that's what I'm now doing...
9 years ago (09-10-2016)
every time i get a hold of an operator they put me back in the hold line and i end up getting disconnected. This has been a few days now that i have not gotten the help i needed. They need to look at the customer feedback and work on their issues.
8 years ago (07-07-2017)
Here for a refinancing loan and im waiting to speak to a rep. I've been sitting here for about and hour and my name is the only name on the list. The rep i came to see just walkes right past me. Several times not checking to see whos next in line or if someone is specifically here to see just her. Im sitting here just thanking god i dont bank with this bank!, so im was finally seen by the rep. Just to sign one paper that I've waited a hour for. She never asked me my name or to see any form of identification. I could have been anybody signing those papers. Very poor service. Thank you god i dont bank with money one federal credit union! I was doing a auto refinance and having my name dropped off. But you would still think that they would have ask for id to verify who u say u are.
9 years ago (12-10-2016)
I opened an account with Money One FCU and from the beginning had a frustrating experience. I opened my account online and it took the credit union almost a week for it to get processed and that was because I called them to check on the status. If I hadn't called it would have probably taken longer. Every time I called with a question I would be on hold for at least 10 minutes. The biggest reason why I decided to close my accounts was because since my account was new I couldn't make any deposits at ATMs - they have a 90 day wait to be able to access the ATMs for deposits. They also don't have a mobile app to make deposits. When I called the credit union the only option they gave me was to come in to the branch or mail in a deposit. Coming into the branch is difficult for me because of their hours and distance and I didn't really want to mail in a deposit- its 2015. The interest rate is better than other banks, but it's not worth all the hassle and headache. They're really inconvenient
10 years ago (13-10-2015)
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