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Mountain America Credit Union

  1. Utah
  2. Woods Cross Finance
  3. Bountiful Bank

Reviews, get directions and contact details for Mountain America Credit Union

Address: 1849 500 W, Woods Cross, UT 84087, USA
Phone: (801) 397-2595
State: Utah
Zip Code: 84087


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Reviews
I have been a member of this credit union for 36 years (signed on when they only serviced Sperry employees). Mountain America used to be THE BEST credit union in the state--their customer service could not be beat. If I had a question I could call my branch and get someone knowledgeable on the phone. I actually KNEW people in the branch and they knew me--we had a great rapport and working relationship. For that reason MACU won my loyalty for life. Or so I thought. But now they've 'modernized' so much that it is IMPOSSIBLE to get a live person on the phone. The people at the branch who were so helpful are gone. And apparently all common sense has left with them. I was trying to help my daughter establish her accounts with MACU but we can't get through to anything but a dumb machine which absolutely is of no help. We've tried for days to get our questions answered and have literally been on hold for hours (did other things while waiting). Looks like we'll have to make a trip in person to the branch just to get some simple questions answered by a breathing human being. Utter waste of time! I have a small account with another local credit union. They still have that personal touch I liked so much here. I am seriously considering moving all my accounts to my other credit union and advising my young adult children to do the same. The customer service aspect of MACU no longer exists--they've completely lost that personal touch that made such a difference. As sad as it makes me feel, I'm ready to take my business elsewhere.
8 years ago (18-09-2017)
I was with Salt Lake Credit Union when they merged with Mountain America. I was kind of skeptical because I'm not a fan of change, but it turned out to be a great change. I really like my Woods Cross Branch and they are so helpful to me when I need them. I will always be a member. Had someone steal my debit card number somehow and they flagged it for not being a typical purchase I would make, plus it was in another country. They called me and let me know about it and took care of it for me and I wasn't out anything. Maybe other banks do the same thing, but I was so happy with Mountain America for doing that for me. Also, my vehicle loans have been a wonderful experience through them.
8 years ago (28-03-2017)
The Bntfl Woods Cross has horrible customer service! I had some banking issues and was given completely wrong information all 3 times I went in to resolve the problem. I won't go I to all the details but I am considering changing banks. I don t like getting wrong information EVERYTIME I NEED HELP. These people need more training
8 years ago (01-09-2017)
Professional and personable employees who care about their members, very competitive interest rates for savings and loans, local call center. I trust them with my money, and should ever go anything wrong, they would do their best to make it right.
8 years ago (25-08-2017)
Very helpful in getting my business accounts set up. They have been responsive to my needs and requests.
8 years ago (18-07-2017)
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