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Mountains Plus Outdoor Gear

  1. Washington
  2. Mercer Island Bicycle Store

Reviews, get directions and contact details for Mountains Plus Outdoor Gear

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The official Facebook community of Mountains Plus Outdoor Gear (www.mpgear.com)

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Welcome to our growing online Facebook community! Here you will find the latest news and updates about the products we sell, interesting articles relevant to outdoor/adventure topics and be able to connect with outdoor enthusiasts just like you!

Feel free to message us if you have any questions about an order placed through one of our sites, something we posted or just to say hi!

Address: 2448 76th Ave SE #100, Mercer Island, WA 98040, USA
Phone: (206) 686-8002
moc.raegpm@sredro
State: Washington
Zip Code: 98040


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Reviews
These guys are the worst business I have ever dealt with in my life. I ordered an tent + footprint from them, which claimed it was "In Stock" and they called me back and told me it would take a few weeks. I am patient and understanding so I said that would be fine. Now 3 months after reassuring me 4 times when I have called inquiring where my tent is they tell me they can sell me the tent without the footprint for the same price as I had purchased their advertised price of tent+footprint. I purchased this tent in the dead of winter when there were many good deals around and now its camping season and prices are at a premium. They totally SCREWED ME OVER. I spent a lot of time searching for the right tent at the right price and now I have to start all over. These people are a joke and they should go out of business. If you find a low price on their site good luck actually trying to get them to honor it. If they say its in stock, it is not. STAY AWAY STAY AWAY!.
12 years ago (02-04-2015)
I've only written one other review in my life, but with the customer service I received from Mountains Plus Outdoor Gear I just had to give some feedback. I had linked over to this company based on an add I saw saying you got a free footprint with all their tents. I had my eye on a Big Agnes tent for months and finally decided to pull the trigger. Well, turns out the particular tent I purchased did not come with that footprint. I wanted to cancel my order because I was able to find the tent and footprint on another site for $200 less. Instead, I showed them the link and they price matched it! The shipping went out the same day and I had my tent in less than a week. The people at Mountain Plus are simply amazing. Answered all of my questions, super friendly, and went out of their way to help me out. Great company, great people, AMAZING customer service!!! Can't recommend them enough!
12 years ago (26-03-2015)
Purchased MSR snowshoe bag in March '15 - excellent price and GREAT service. No complaints at all.
12 years ago (23-03-2015)
I ordered a couple mountain bike tires on 2/23/15. The price was very competitive and shipping was free. I paid with paypal credit. As of 3/6/15 I haven't received anything (I live in AZ). I called and inquired, and the rep said they were still waiting for their shipment. He estimated another week or two before the tires arrived to the store. The tires were listed as "in stock". I'm not thrilled about this experience. I'm a bit shocked nothing was communicated, as if the presumption was that I didn't mind missing the one nice month of spring riding in Arizona. I cancelled the order, had paypal charge the money back, and will try somewhere else. I'm not shopping at this store online again. I rated 2 stars because at least the staff was pleasant.
12 years ago (07-03-2015)
Ordered a Yakima bike rack and needed it for a trip in 3 weeks. Live in Washington, D.C. Called them after I ordered and they arranged to ship it that day at a great price. Received in a week. Great service and price.
12 years ago (23-06-2014)
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