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Mr. Rooter Plumbing

  1. Edgerton
  2. Irondequoit Plumber

Reviews, get directions and contact details for Mr. Rooter Plumbing

About

If you need a plumber, we're open 24/7 and we don't charge extra on nights, weekends and holidays. Give us a call today! 585-235-6000

Address: 195 Dewey Ave, Rochester, NY 14608, USA
Phone: (585) 235-6000
State: New York
Zip Code: 14608


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Reviews
Let me begin by saying my uncle is a plumber with the local 13. He was out of town so I called these sheisters. The first guy they sent out was honest so he won't be named in the report to the better business bureau. So glad I have some plumbing knowledge or I would have been taken for some serious dough. Slimy company. Call a union outfit.
8 years ago (31-07-2017)
It was suspicious. He said he was going to add a "ball" to stop one leak for free and gave me an estimate of $344 for a second issue. I told him I would have to think about it. Before he left he said that he needed me to sign my name to a estimate document. I asked why and he said just to prove that I was here. I told him I didn't feel comfortable signing my name to something I didn't order. He then shook my hand and left. He did not add the "ball" and, I guess, decided he didn't want the job just because I didn't sign the document.
8 years ago (31-05-2017)
They are EXTREMELY overpriced and the only Black man they have in the entire company works EXCLUSIVELY on feces calls. Their office staff is gutter and unprofessional. They are also Dynamole and Fischer plumbing in Rochester New York. Owner is a habitual liar whose wife is an ex hooker. So pissed I'm calling an attorney. They claim to be a plumbing outfit but all they are interested in doing is trying to sell you and Advantage Plan, so you can pay them to take advantage of you. And the 5 star ratings are from employees and the owner's ugly daughter Catrina.
8 years ago (03-07-2017)
SUMMARY: We were charged callout fee and said they would return to fix. Employee called later that night and said his boss would not let him do replacement parts on a 6 year old hot water heater. We were promised a refund of the callout fee are STILL waiting for the refund. If we could give less than one star, I would!! On Sunday July 2 at approximately 6pm, we called Mr. Rooter Plumbing of Rochester for repair on our hot water heater and was told a repair man would be out after 9pm that night. I received a phone call at 9pm by the repair man, Steve, who told me that he did not have any parts and that it would be a waste of time for him to come out. He then suggested I reschedule for the next day, Monday, July 3 when the truck that would come out would have parts. He never asked what brand, model, year or even the issue with our hot water heater. I called him back and asked him if he needed this information. “Uh…yeah…sure.” On Monday, July 3 at 3:30pm, two men (Andy and Dave) from Mr. Rooter arrived at our house to look at our hot water heater, he then called the technicians at American Hot Water Heater Company and called the FEW part suppliers that were open this late in the day on the day before a holiday. (This is why we wanted someone to come out on Sunday. The problem could be evaluated, the part, if necessary, could be located the next day and repair done before the holiday.) Andy proceeded to state the obvious that most places were closed. Andy also stated that Mr. Rooter could install a brand new hot water heater tonight. We REFUSED to entertain the thought even after he brought it up again. Andy said he ordered the parts and as soon as they were overnighted, he would be back to fix the hot water heater on Thursday. I paid the $64.75 callout fee and they left. We received a call that night from Andy that the parts would be over $600 and that it would cost $250 in labor to replace just the flame sensor. **Our hot water heater is 6 years old and from what we researched, only needed the flame sensor cleaned or replaced ($122 part).** We balked on the price of the parts and he said that he would replace the flame sensor first and he would return the gas valve if it wasn’t needed. He asked if we would like to proceed. We said yes. Approximately 10 minutes later, our phone rings again. It’s Andy. He said his boss would not do or warranty the repair on a 6 year hot water heater – and “best of luck to ya.” So, now it’s the night before July 4 and we are back to looking for someone to do the repairs and have been charged $64.75 for NOTHING. We demanded the $64.75 be refunded and Andy assured it would be (we have a screen shot of the text message). Even after a follow up call, the charge is still on our credit card. Mr. Rooter sent out someone who obviously was not even authorized to evaluate or perform the work. If the age or even brand of a hot water heater is an issue regarding repair, then this should be disclosed before a “call out charge” is forced on a customer. As to our hot water heater, that night my husband decided to follow the YouTube video on cleaning the flame sensor. Literally – unscrew two screws; remove ¾ inch nut; pull out unit; sandpaper the sensor and put back together. Just like that, the problem was fixed. No new hot water heater or $400 in repairs as suggested. Mr. Rooter did not even attempt to perform basic maintenance, only recommended complete replacement of the unit or equally costly repair. 24 hour service? What a joke. What they do is lead you on, come out, waste your time, back you in a corner, try to sell you more than you need, take your money and you get nothing in return. Avoid this company!
8 years ago (15-07-2017)
The tech was clear, courteous, professional and efficient, in investigating the issue, explaining the problem and potential solutions, and then proceeding with the work we decided on. All in all, a good experience.
8 years ago (06-05-2017)
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