New Balance New York

Reviews, get directions and contact details for New Balance New York

About

Proud to feature more than 100 years of design, innovation and a passion for excellent.

Story

Come visit New Balance's first U.S. flagship store, located in the Flatiron district, which features an innovative Demonstration Area where you can see your running shoes being hand-assembled right in the store.

Address: 150 5th Ave, New York, NY 10010, USA

Phone: (212) 727-2520

Website

moc.ecnalabwen@304cynsrgmrts

State: New York

City: New York

Zip Code: 10010

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

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Reviews

Great service, great choice and a very convenient location in the Flatiron district. I might try the made to order sneakers next time I am visiting that store. I love the sneakers with this new very light material, it fits like a sock but remains very stable

 7 years ago (07-02-2018)

These people are clueless.    I asked the first salesperson for a light stability sneaker, she had no clue, and had to pass me onto to a second staff member.   The second girl, made a suggestion, but it had to be ordered.  Upon ordering, a third staff member stated she was recommending a high stability shoe, that certainly wouldn't work.   The third staff member made another suggestion - as he seemed to be in charge - and we placed the order.   I got home, and did an online chat with  a New Balance rep. , and they stated that was the wrong shoe, as well.   The staff in the store is worthless!   Very poor training!!!!!!!!!!!!!!

 7 years ago (30-11-2017)

I would rate this place a zero if I had the choice. Pathetic, horrible and rude service. Never buying a New balance shoe again the people who assisted me with the shoe their service was great but i’ll Get to my story. So I bought shoe from New Balance and wore it about 3 times and the place where the fabric touches the leather by the toes starts to rip. So I called the store and luckily the manager picks up the phone and tells me to bring in the shoe and will have a look at the shoe and see what he can do. So I get there and he looks at the shoe and tells me the “only thing he can do for me is if I buy a shoe he’ll give 20 percent off” and I notice the promotion in the store is 15 percent off already plus if you spend $100 you get a $20 gift card towards your next purchase. So I told “Ruby” the manager who offered me 20 percent that the promotion is already 15 percent and the only thing you can do for me is 5 perecent if I buy a shoe? After purchasing a horrible product this is the way you accommodate a customer?  Anyway I agreed to buy a shoe and receive the 20 percent off but when I get to the register again there is a problem with this. The girl who helped me heard the manager tell someone to give me the 20 percent off because he was leaving but he couldn’t be found so she called another manager and then that manager had a problem with giving the extra 5% off and the shoe was already ringing up to 15% off. So I told him the whole story and he said he’ll make it 20% which he did not because 20% off $100 is $20 which I had a hard time explaining it to them because they only wanted to give $19.75 discount and when I asked the manager that 20 percent off $100 is not $19.75 he got rude with me and said we are doing you a favor by accommodating you. Oh really are you? You can shove the $4.75 accommodating me by making me purchase another $100 shoe which I didn’t need. Returning the shoe back today and never returning to New balance again.

 7 years ago (18-12-2017)

For starters, I didn’t feel like a customer, I felt like a guest. Their competitors seem to only do it for the checks, whereas here, they seem to care more about respect. The vibe is always positive and energetic (especially on the weekends), making the shopping experience just that, an experience.

 7 years ago (29-11-2017)

Really unpleasant staff. Curt when I tried to return something. Told me I needed the card I originally purchased the shoes with in order to process the refund because they “don’t keep the card number on file”. And when I returned the following week with that card, they didn’t even ask me for it. Turns out they’d had the card on file all along. They lied, and it wasted a lot of my time. 

Bottom line - I like New Balance shoes, but this store is awful. Don’t waste your time.

 7 years ago (01-11-2017)

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