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Reviews, get directions and contact details for New Concept Auto Service

About

Overland Park's Leading Auto Maintenance & Repair Center - AAA-Approved - Honest. Accurate. New Concept.

Story

As a family-owned small business, New Concept Auto Service offers honest and accurate auto maintenance and repair to quality-minded customers. Owner Paul Rupp draws on his mechanical engineering education to pursue this boyhood dream because his love for cars and for helping others brought a unique spark to his life. His wife, Polly, brightens the shop using her talents in marketing and administrative support. Together they believe in the power of their small business community which positively impacts our culture.
We maintain a positive atmosphere. Our shop is clean, up-to-date, organized and well-managed. Our office staff is friendly and knowledgeable. Our technicians are nicely equipped and complete ongoing training. Our customers rely on us for advice and love the fact we know them by name. Our community benefits from regular education and outreach efforts, both online and in person.
We strive to be the very best auto repair shop in town.
We believe a combination of mutual respect and trust is the only way to operate a business – especially one in which personal safety is a daily issue. With thorough communication we build long-term relationships with customers, vendors, and other local businesses in order to gain and maintain that trust.
We are open Monday through Friday to offer our employees time for a life outside work. We open early and offer free loaner cars to help customers keep up with the fast pace of daily living.
New Concept serves customers in suburban Kansas City, primarily near the shop in Overland Park, Kansas. Paul’s reputation for excellence in classic car rebuilding and repair also attracts customers from all around the U.S.

Address: 9573 W 87th St, Overland Park, KS 66212, USA
Phone: (913) 381-2200
moc.otuatpecnocwen@ecivres
State: Kansas
Zip Code: 66212


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Reviews
These guys do top notch work and are extremely knowledgeable. The pricing was better than what other shops quoted me and they took the time to explain things along the way. I will be going back for my future needs. Highly recommend New Concept Auto! Thanks!
8 years ago (12-07-2017)
These guys are honest and real pros. Highly recommended.
8 years ago (07-08-2017)
Bad experience. Pure dissatisfaction. I brought my CR-V in for a check engine light. They ran a "level 1" diagnosis and could not determine the issue. That level 1 diagnosis was $147.44. They emailed me and expressed that they could complete the diagnosis for an additional $400. (Keep in mind this additional $400 would not even fix the car, just diagnose it.) I found it suspicious that they could quote me a specific price for "truly" figuring out the problem. Bottom line: I paid them $147.44 for nothing and they asked for more money after that. Here is email: New Concept Auto Service Jan 30 (11 days ago) to me Robert, we are still looking into the issue with the CR-V. We found a code for the downstream oxygen sensor in the computer. The technician is not convinced it needs an oxygen sensor. The driveability issue was experienced. We also experienced a misfire on cylinder 4. We suspect the VSA module may play a part. This is the kind of challenge we love but it will take some additional diagnosis time. The additional diagnosis will be $400. The testing and procedures done so far is $147. How would you like us to proceed? Thanks, Nancy NEW CONCEPT AUTO SERVICE 9573 W. 87TH ST. OVERLAND PARK, KS 66212 913-381-2200 www.newconceptauto.com
8 years ago (10-02-2017)
Took my vehicle in for an ABS and traction control light. I didn't mind paying the $115 for the inspection. It came back that I needed to replace both axles and it would likely fix the reported issue. Estimate did include additional testing. The inspection cost was a sunk cost and not applied to the repair cost if I approved the repairs. Total estimate was approximately $800 I took my vehicle to the dealership for a second opinion and their $70 inspection fee also applies to any work repairs. They came back with a similar issue but said the axles were fine but only the tube rings needed to be replaced. Additionally they found my brake sensor behind the pedal was causing the rumbling sensation when I braked (not found by New Concept). Total to replace the tube rings and brake sensor was $485. Overall opinion with New Concept was average (hence 3 stars). If they had completed a thorough diagnostic and checked the brake system, but also had their fee applied to any repairs, I probably would have been looking at a $1000+ bill. Sorry you couldn't win my business this time.
9 years ago (15-08-2016)
Great place! I would recommend anyone to New Concept Auto. Always honest and fair!! Mechanic's have been there a long time and always remember what is going on with your car! They are so easy to work with and always fix correctly the first time! I'm a customer for life! Thanks!
9 years ago (15-09-2016)
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