New St. Louis Wok

Reviews, get directions and contact details for New St. Louis Wok

Address: 3226 S Grand Blvd, St Louis, MO 63110, USA

Phone: (314) 772-8288

Website

State: Missouri

Zip Code: 63110

Opening Hours

Monday: 11:00 AM – 9:30 PM
Tuesday: Closed
Wednesday: 11:00 AM – 9:30 PM
Thursday: 11:00 AM – 9:30 PM
Friday: 10:30 AM – 10:00 PM
Saturday: 10:30 AM – 10:00 PM
Sunday: 11:00 AM – 9:30 PM

Update Info

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Reviews

Worst customer service I've ever experienced! I was a loyal customer (both delivery and in-house, I live in the neighborhood) for YEARS. I knew it took them a while to deliver, so I always made sure to order about an hour before I expected to eat. Then, one night, I ordered food for myself and my two 12-year-old sisters. An hour goes by, nothing. I call at an hour and a half, the person who answers barely speaks english, puts me on hold forever, and then says "your order hasn't left yet" and hangs up before I can say anything. I call back, ask for a manager, the manager says my food will be "on its way soon" and that the driver would call me. 2 AND A HALF HOURS after I order, still no food. I ask for my money back. They say they cant do that (as someone who works in the service industry, that is completely unacceptable). They "discount" my order a measly $5. I'm so disgusted. I will never be giving them my business again, and I am clearly not the first person this has happened to. PLEASE order from somewhere else! Anywhere else! You'll be glad you did. 

 11 years ago (22-10-2014)

Food was mediocre at best. Ordered combos and had to ask to get the soda that was included as indicated on the menu. No fountain soda, no tea hot or iced they had water or coke or Dr Pepper. Once we got the check we saw we were charged $1.50 each for a can of soda. Brought it to the servers attention who said something to I'm guessing was the owner and all they said it was an old menu. Funny thing was that the same menus were on all the tables. After we questioned it the server picked up all the menus off the tables. If you want good and cheap chinese check out Honk Kong Express at Cherokee and Jefferson, much better and they give you a free soda!

 11 years ago (03-01-2015)

We ordered our food from their online ordering system, and after receiving no contact for an hour (aside from the confirmation email 10 minutes after ordering), so we called and they said they didn't receive our order.The employee was not particularly apologetic, nor did they offer to expedite our order if we placed it at that time. We opted to forget it. I then received a call 3 minutes later saying that they found our order and it was on its way (they just forgot they had filled the order). 

The food was sub-par... the sweet and sour chicken was fine, as was the crab rangoon. The duck noodle was filled with bones and bone shards and was simply just a brown overcooked mess. The portions were large for the price, but the quality was sad. I only recommend this place if you call them to place the order personally and if you want something typical.

 12 years ago (07-07-2013)

Awful experience. Ordered about 90 minutes ago - food was supposed to be here 30 min ago. No food yet. Ordered online, which I should have known was a terrible idea. Tried calling a BUNCH of times. Voicemail system is set up and just says "sorry - mailbox is full" or it rings and rings and no one answered. Finally talked to someone after a bunch of calls and she said the driver left, and hopefully he will be there in the next fifteen minutes. Not holding my breath.

 11 years ago (24-08-2014)

I ordered from Saint Louis Wok a few times.  For the Most they are ok.  Delivery is usually fast.
But last couple of times, the food has been less appealing and the delivery is way off also.  Seems like they are getting to the point of not caring about food and customers, than just making money.
I called the location twice after my order had not been delivered in an hour and 45 min.  Every time I called, all they would say is that is is on the way.  
I will add another post when my food gets here, if it does.  They are going down hill and just getting worse is seems.

 13 years ago (16-03-2013)

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New St. Louis Wok

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