Nordstrom Short Pump Town Center

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About

11812 W. Broad St.Richmond, VA 23233(804) 364-6900

Story

Nordstrom is a leading fashion retailer offering high-quality apparel,shoes and accessories for women,men and kids. Nordstrom stores offer the latest clothing styles,cosmetics,shoes and gifts.

Mission

We don't have a mission statement. We simply want to offer customers the best possible service and great fashion merchandise!

Products

Shoes, apparel, accessories and cosmetics for men, women, and children.

Address: 11812 W Broad St, Richmond, VA 23233, USA

Phone: (804) 364-6900

Website

State: Virginia

Zip Code: 23233

Update Info

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Reviews

If you go when it's not too crowded, the service here is incredible. I was wearing a pair of shoes they carry and the salesman looked at them, told me they were too new to wear as much as they had, and gave me a new pair. I was pretty floored seeing as I hadn't even asked for that.

 8 years ago (28-05-2017)

Bad service multiple times- especially in shoes. I walked around with a shoe in my hand for 10 min before someone even acknowledged me. Then she kept coming back saying they didn't have the shoe and didn't come back with suggestions like a real shoe associate would. After the fifth shoe I finally found something but I didn't even want to purchase it to give her the commission. I grew up going to Nordstrom and this is not a store that I feel meets the Nordstrom standards in inventory or customer service. 

 8 years ago (28-03-2017)

Great place to find clothes. Good service 

 8 years ago (29-06-2017)

I wouldn't shop at this location again. Maybe everyone was busy but I feel like I had to ask for help instead of being approached or even greeted, this could be me nitpicking.  I just wanted to buy a simple watch but unfortunately the watch section was in disarray and the associates looked confused. Well, I decided to call later for the availability and was transferred about five times till they put me in the right department. Honestly, it was probably one of the worse experiences I've had this year. Good thing I left before wasting any further time at this location! I'd recommend taking business to stony point where they care about quality AND service.

 8 years ago (03-01-2017)

Very clean and nice store. Much better selection than the store in my area. My local store carries hardly any petites but this store had quite a bit. I was impressed.

 8 years ago (17-11-2016)

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