Norm's Car Care

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About

Locally Owned - Full Service Station Since 1958

Story

Norm's Car Care, one of Lincoln's few remaining full service stations was started in 1958. We offer top notch service at a competitive price. Our technicians are trained to diagnose and repair your car correctly so you can get back on the road fast.

Norm's Car Care provides a wide range of services. Services range from oil changes, to engine rebuilding or replacement, and everything in between. Hand car washes are available weekday nights after six and all day Saturday. If you have any questions, feel free to call us anytime.

Address: 3940 A St, Lincoln, NE 68510, USA

Phone: (402) 483-2418

Website

ten.eracracsmron@ecivres

State: Nebraska

Zip Code: 68510

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

I have been going to Norms for the last 12 or so years, both with business vans and my own personal vehicle.  I won't go anywhere else.  They are reliable and trustworthy and won't fix things that don't need to be fixed.  I have always been treated with respect and when Ian tells me something is so, it's so.  I have overheard more conversations than I can count where they were telling someone how to fix their car (easy fixes ) to save them the expense of bringing their car in.  They have a heart for people as well as being knowledgeable with vehicles.  Know any females that need someone honest?  Norms is the place to go!

 8 years ago (24-12-2017)

Great people to take care of your car.  Gas, tires and expert repair services!  Has been in the neighborhood for years.

 8 years ago (07-08-2017)

I'll never take my cars anywhere else. Honesty and integrity is critical for me when dealing with auto repairs. I have 3 kids and have taken our cars to Norm's for several years. They're quick, professional and I strongly believe honest to a fault. I've had Ethan recommend against particular service when he feels it is throwing good money after bad.

 9 years ago (11-02-2017)

I really wanted to like this place. It seemed like a cute local place that might treat me fair, a place that I could make my regular mechanic since I haven't been living in Lincoln for too long.

I'll start with the good. They were always extremely polite and informative, I think I talked to Ian on the phone the most and he seemed really nice. When my dad came to tow away my car they were extremely nice and helpful for him, too. And they gave another lady that was waiting at the same time as me a ride home since she was getting her car worked on, that was nice. 

On to the bad. So I'm not sure if a new guy looked at my car or what happened, but I took my hunk of junk 2001 Sonata there about two weeks ago after it wouldn't start on me. Bad battery or alternator, something. I took it to Auto Zone first to get a free checkup so they could tell me what they thought was wrong with it so I would have a starting point, then I took it to Norm's. I took my car to Norm's of all places because it was the closest thing to me with good reviews and still open after 5, after I got off work.

I got my car there about an hour and a half before they closed at 7 and didn't expect them to get to it that night by any means, they looked really busy - which at the time I considered a good thing thinking if the place is busy they must be as good as the reviews say, right? I called during the afternoon the next day to check up on it since I hadn't heard anything yet and I was told they were going to try to get to it that evening and if not I would for sure be the top priority first thing in the morning. So I called again the next afternoon and they said they still hadn't gotten to it, hopefully they would by the end of the day. I was a little annoyed by this because I was explicitly told that I was the top priority for that morning and it still hadn't even been glanced at. A simple problem was taking more than 2 days to even look at.

Eventually they called me back at 5:30, 48 hours after I dropped off my piece of crap car, to tell me they haven't done anything but they're going to guess it's going to take $800 to fix it after taxes and labor. They said the battery was shot, so was the alternator, and the brake lights wouldn't turn off. I told them I'd call them back, talk to my dad who is an engineer and is usually the man to work on my car when I can get it to him even though he's more than 2 hours away. 

The car is barely worth $800, so my dad took an afternoon off work and spent at least 6 hours of his day driving down to Lincoln, renting towing equipment, and then towing my car back home to see what he could do.

Now the thing that really upsets me - my dad ended up fixing my car for $15. FIFTEEN DOLLARS. After Norm's quoted me $800. My dad saw that the battery WAS shot, but it was still under warranty - which it clearly stated on the battery. The alternator wasn't broken at all, and everybody I talked to (2 mechanics, my father the engineer, and a few other friends) said I was over quoted about $100 on the alternator parts anyways. The $15 my dad spent was for the wiring issue with my brake lights. That was it. 

As polite and kind as my customer service experience was, it's definitely not worth being over quoted almost $800.

 9 years ago (05-07-2016)

Had brake pads replaced here. Very fair price and got me in real quick. Showed up just before they were closing and got my car in the next morning. This isn't your typical big commercial 'let us fix everything for you even if it doesn't need fixed' kind of operation. Honest and professional  work; friendly and small town sort of guys. GET YOUR CAR FIXED HERE.

 9 years ago (02-11-2016)

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