OfficeMax

We buy OfficeMax refilled HP printer cartridges. HP apparently released a bad batch and the firmware is throwing an error code of "counterfeit cartridge", for which there is no way to troubleshoot. (Trust me, I've been working on this for two hours....) The first person I spoke with at OfficeMax obviously didn't care and told us to simply bring them in for an exchange. I thought that odd because this is going to adversely impact their stock (plus they pay HP licensing fees for 'officially licensed' refills) and called back to speak with the manager. Erin, the store manager, was great. We discussed the problem for about ten minutes, of which he has been aware for months. He told me about the bad batch, which made me laugh and I told him about HP's "tech support" giving very little troubleshooting help through their website, and that I was writing a walkthrough on their site as I spoke to him. We discussed the issue of OfficeMax's stock and I made sure (since I hate HP anyway) that their corporate office was aware of the issue with HP. Erin was very cordial and advised me to bring in our black cartridge that didn't work, as well as the color cartridge we didn't try (because our old one still has ink), just in case that was a bad cartridge too. I appreciate forward thinking and troubleshoot, especially from someone tech savvy. It saves us time and energy, and hopefully resolves the issue with HP.
4 7 years ago (16-06-2017)

very high prices. staff is friendly and helpful. Never crowded.
4 8 years ago (20-03-2017)

Great service. Really. I needed some printing. They were very busy but called other OfficeMax to make sure that we would be serviced there.
4 8 years ago (23-03-2017)

Really neat place with big aisles and helpful associates.
5 7 years ago (06-06-2017)

The bathroom had no toilet paper and no soap.I told a employee and he just blamed the night shift and did not want to service it.
2 7 years ago (29-07-2017)