Olde Hadleigh Hearth & Patio

Reviews, get directions and contact details for Olde Hadleigh Hearth & Patio

About

Olde Hadleigh represents the best products and we install, deliver, and service what we sell. In-store design consultation and in-home estimates are always available!

Address: 119 Willimansett St, South Hadley, MA 01075, USA

Phone: (413) 538-9845

Website

moc.hgieldahedlo@ofni

State: Massachusetts

Zip Code: 01075

Update Info

Similar places near

Hadley Mart 392 meter One stop shopping close by very convenient.

Big Y 487 meter I'm over 90 years old and grocery shopping isn't exactly a joy walking up and down th...

Clean Run Productions, LLC 1 miles Great selection!!!! Staff was friendly and very helpful. Will definitely visit again...

Gerry's Music Shop 1 miles Alright place. Definitely more geared towards kids that are in high school band than ...

Allery's Package Store 1 miles Owner was so nice! Good selection of booze too

Personal Defense Specialist 1 miles Joe is a friendly personable guy, glad to chat and answer questions, unlike any other...

GG Inks 1 miles Custom Screen Printing and Embroidery Services

7-Eleven 1 miles This is a good 7-eleven gas station, they have many different products to choose from...

O'Connell's Convenience Plus 1 miles

Fish Frenzy Tropical Fish & Accessories 1 miles Driving to School of Fish, I remembered seeing that Fish Frenzy had moved to South Ha...

Cinderelli's Consignment Boutique 1 miles By FAR the most wonderful Diamond of a boutique!! I now only shop here due to the ex...

Rocky's Ace Hardware 1 miles The location is convenient. Staff are incredibly friendly and anyways helpful. This i...

Dunkin' Donuts 1 miles Love this DD I come here everyday sometimes 2-3times a day and everyone is always so ...

Cumberland Farms 1 miles Best coffee out there!!! Move over Dunkin Donuts with your over priced watered down c...

Chap de Laines Interiors, Inc. 2 miles Lots of good quality furniture of all sorts.

Arts Unlimited 3 miles Great customer service! Nice selection of art and gifts.

Bridal Heirlooms 3 miles My daughter was looking to try on a specific designer dress for her destination weddi...

Odyssey Bookshop 3 miles The Odyssey is such a valuable resource in our community. I can't imagine a world wit...

Reviews

This is a long review, but it is worth reading if you are considering working with this company.  My gas insert order was just cancelled by Olde Hadleigh Hearth and Patio after I have been waiting months for it.  They say they no longer want to work with me because I became increasingly disappointed and frustrated with them after each week that passed and I did not have an installation date. Olde Hadleigh Hearth and Patio cancelled my original installation date a month ago because their one and only installer called in sick, and 5 weeks later, I still did not not have a new date for installation.  I am frustrated! It’s getting colder, and colder with no installation day in sight.

In early September I decided I wanted a gas insert and was told that the first step was for me to measure my fireplace and then to come into the store so a sales rep could help me. When I arrived at that appt, the sales rep (Beth) offered no guidance into what I should look for in a product and instead handed me catalogs without pricing information so that I could go home to read about the options. Despite having no idea of cost to guide my choices, I put together my selection and phoned them into South Hadley. South Hadley requires customers to leave a $200 deposit at this point to continue the ordering process, which includes being given any actual pricing information on their products.   I actually got a bad feeling about ordering with them at this point, but I liked the product that they offered and continued on.

I left my deposit and eventually an installer was scheduled to come to my house to verify my measurements. More waiting while South Hadley generated my estimate which they send by mail. Customers are then asked to sign the estimate and wait for a call for to schedule installation.  A couple weeks after I signed and sent in my estimate, I received a call that they would need a lift truck to install my insert because I have a steep pitch to my roof. This is of course this is at an additional price but I agreed and we finally had a date for installation.  The day before the insert was to be installed, I get a phone call from Matt (the install manager) saying their installer had called out sick, so heads up that they may need to cancel our install the next day. Matt did indeed call to cancel the next day. He genuinely sounded sorry.  These things happen –disappointing but no big deal.  

But since then, Matt has been unable to reschedule. He says he cannot get in touch with the lift truck company he likes to work with and therefore cannot reschedule my installation.  It has been 5 weeks since my cancelled installation date, and Matt, and Clara (another sales rep?) continue to apologize but cannot do anything for me besides wait for this lift truck company to call them back.  

At some point the truck operator does call in, but then they cannot get back in touch with him so Matt says we are back to waiting…

During all of this waiting, I have a plumber come in to bring the gas line into my fireplace, as well as have an electrician install an outlet. Olde Hadleigh Hearth and Patio make you arrange this part yourself.  My plumber tells me he has installed a number of these products himself and offers to install the insert for us if Olde Hadleigh Hearth and Patio will just sell us the unit. 

Today, when I called for an update and to inquire about this possibility, Clara told me she would send me back my deposit instead, that she does not want to work with me any more. 

Let my experience be precautionary, a quick google search will show you many more fireplace stores in the area.

 8 years ago (21-11-2017)

The service here is great and their selection is awesome. If they don't have it on the floor they will get it for you. I have bought several pieces of furniture over the last few years and keep going back. 

 8 years ago (04-09-2017)

I would recommend Old Hadleigh to everyone. I recently purchased patio furniture from them and I am so pleased with the service at the store and the delivery staff. I plan to have them come back this fall to measure my fireplace for a gas insert.

 8 years ago (04-07-2017)

Outstanding customer service. They gave us the advice we needed to make a wise decision about purchasing a woodstove.

 9 years ago (19-11-2016)

Exspensive

 9 years ago (13-09-2016)

Comment on this business

Map, Satellite View
Street View

to add Olde Hadleigh Hearth & Patio map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=olde-hadleigh-hearth-patio&id=833502&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/olde-hadleigh-hearth-patio-i833502.html" target="_blank" title="Olde Hadleigh Hearth & Patio">Olde Hadleigh Hearth & Patio</a></p>

Reviews, get directions and contact details for Olde Hadleigh Hearth & Patio

About

Find nearby businesses, restaurants and hotels

We use cookies