Oregon Hot Tub - Outlet Store & Service Center

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Address: 16205 NW Bethany Ct #108, Beaverton, OR 97006, USA

Phone: (503) 533-5603

Website

State: Oregon

City: Beaverton

Zip Code: 97006

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Great and most professional service!!! Received all my orders next day.

 7 years ago (11-12-2017)

Bought a hot tub about two years ago from Oregon Hot Tub. Had a series of issues that ultimately never got fully resolved. Now that I am moving, I inquired if they would buy it back at a cheap price ($500 on a $9,000 tub) and I was told they do not buy back and would charge $350 to remove. The lady I spoke with in "customer service" was very condescending. If your looking for service and support after you shell out a large chunk of money, I would highly recommend looking elsewhere.

 9 years ago (30-06-2016)

Called the service dept. for a leaking fitting on our 2007 Vanguard spa. They came out  and replaced the union fitting that had broken. The repair man had to use force to align the plumbing pipes to tighten the new union fitting back on. After he left, I filled the spa back up because the broken fitting had drained most of the water. Once the water was back in, the fitting still leaked. They came back out (at this time, I was not home) and found the the o-ring was flattend in the union fitting that they had just replaced.  This time, a different repair man came, and he replaced the o-ring. On the work order, he wrote that he used a hot gun to "gain plumbing flexibility to allow plumbing to seat proberly". Now I can put 2 and 2 together and figure that the first repair man messed up the o-ring because he had to force the plumbing together, causing the o-ring to not seat properly. I can understand that, but when I tried to explain this to the service dept, they would not give me a break on the charge of $75 for installing the $4 o-ring, which was not done right on the first trip out. They did say that they would send me some coupons for chemicals in the mail after some time trying them to see my point of view. Still waiting for that. After filling the spa up again, no leak, but this time I had the blinking lights problem which I spent some time reading and searching online to fix. Nothing seemed to work, so again, I called the service dept and they said they would call me back. Have not heard back from them, (I wonder why, I'm a complaining customer now). I have now called a different company (not a OEM Hot Springs Spa service company) to work on my Oregon Hot Spring Spa, which by the way has been a great spa for us these last 9 years.

 8 years ago (26-10-2016)

Service was excellent.  We just purchased a new hot tub, our first, and love it.  The salt water system is great and easy to use.  We had some minor issues and it took the service man 3 hours to find and repair, but he maintained upbeat and positive.  Great experience so far and we love soaking in a tub that isn't filled with chemicals :}

 13 years ago (18-07-2012)

Got my Hot Tub up and running on a single service call.  Had the appropriate part and came in under the price that I was planning on spending.  Ended up buying a filter and having a jet replaced w/ the extra money. Thanks Lonnie.

 13 years ago (18-08-2012)

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Oregon Hot Tub - Outlet Store & Service Center

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