Hand & Stone Massage and Facial Spa

Reviews, get directions and contact details for Hand & Stone Massage and Facial Spa

Address: 3435 SW Cedar Hills Blvd Suite B, Beaverton, OR 97005, USA

Phone: (971) 245-2453

Website

State: Oregon

City: Beaverton

Zip Code: 97005

Opening Hours

Monday: 9:00 AM – 10:00 PM
Tuesday: 9:00 AM – 10:00 PM
Wednesday: 9:00 AM – 10:00 PM
Thursday: 9:00 AM – 10:00 PM
Friday: 9:00 AM – 10:00 PM
Saturday: 8:00 AM – 9:00 PM
Sunday: 9:00 AM – 6:00 PM

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Reviews

I always have the best experience. My favorite therapist is James. He is amazing and very intuitive. I always do an 80 minute,  anything shorter is a travesty. Lol I love the front desk employees. Very professional and sweet. I think the fees are appropriate and I love my membership.  Thank you for my great experiences.

 7 years ago (22-03-2018)

Called and scheduled a hot stone massage to find out they had scheduled me for a regular massage, I asked before I went back if they could please give me the hot stone massage that’s what I wanted, the lady said yes I’ll change it for just for me to go back and not receive a hot stone massage. Thanks for the poor listening skills and jipping me of my experience

 7 years ago (25-03-2018)

Review for the Cedar Hills location.  EMPLOYEE COUGHED ALL OVER ME AND RUBBED SNOT ONTO MY BACK.  The massage therapist, Anna, started the service by telling me that she had a cold and had been sick for the last several days.  She then proceeded to cough, hack and sneeze into tissue for a solid five to ten minutes as I was lying on the table.  She then applied her hands to my back and one hand was moist and covered in mucus.  I walked out on the service after 15 minutes because the therapist had literally wiped snot onto my body.  I explained to the staff what happened and they were unhelpful and refused to give a refund.  I have been going to spas for years and have never walked out during a service before.  This is by far the worst experience I have ever had at a spa.  If the employees are sick, they should not be working with the public. 
I would not recommend this place to anyone unless your idea of a good massage is to be used as a human tissue for someone's grimy, snot covered hands. I am going home to take a long shower now.  This place is DISGUSTING and FILTHY.

 7 years ago (29-11-2017)

I keep trying to call to pay my bill, but am put on hold for 5 mins+ each time.  Honestly, want to cancel my service...but you have to come in to do so in writing (they can't take a cancellation on the phone?)  and when I come in, there is a wait as well...so I have been unable to do so (always have kids that can't wait with me).  Each time I ask how many services I have left on my account, it seems to change.  First 3, then 1, then 2?  I haven't used any for months...so any change is a surprising one.  This is the main reason I would like to cancel.    More 'relaxing' to book on my own when I want a massage than to sign up for the monthly charge to have to track whether you have disappearing sessions.  Sigh.  About to call back again.  Wish me luck.

 7 years ago (05-11-2017)

I have always advocated for the great service I have received at this location  for the past 2yrs. However, customer care sucks poorly . Inappropriate massage sessions, massage therapist laughing loudly while massages are taking place. This spa has become a teenage frat  party. There is no professionalism. I also received 2 text messages that my appointment was confirmed day of appt. I go to my appt yesterday @ 8pm and the receptionist who offered no additional options stated "oh we left you a message @ 2:30 that your therapist called out sick". She was completely rude and after I have had my co-workers signup with membership and the over $1000 I have already spent for services over the last 2 months. I could not believe this experience. My co-worker had  an inappropriate massage with therapist who said that "he liked her body and wanted to make her feel good!".   We are all cancelling our memberships!!  I am going to miss James sooo much!

 7 years ago (06-02-2018)

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Hand & Stone Massage and Facial Spa

Reviews, get directions and contact details for Hand & Stone Massage and Facial Spa

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