Oregon Hot Tub - Beaverton

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Address: 10367 SW Canyon Rd, Beaverton, OR 97005, USA

Phone: (503) 643-5002

Website

State: Oregon

City: Beaverton

Zip Code: 97005

Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

I only offer a 4-star rating of my experience due to this reason. We came to a fair price based on a promotion which brought the tub I purchased into my budget. I asked that the crane fee of $360.00 be rolled into the deal. The decision maker came back initially and said the company would cover 1/2 or $180.00. The sales person then figured out how to accommodate the remaining $180 using in-store credit. I was disappointed in the decision maker not coming back and simply accepting my reasonable offer in the simple form. I know have to use the in-store credit which equates to having used by $180 in store and pay Hotsprings markup for chemicals where I would normally purchase them via an online source. I suggest not leaving any bad memory of any deal in the customer's mind.Simple little details like I experience put a slight tarnish on what otherwise would have been a 5-star experience. I thank my salesperson, Tammy Archer, again for her timely and diligent dedication to bringing the deal to close.

 7 years ago (12-03-2018)

I don't imagine this place gets a lot of walk-ins, but they could be less rude.    Good selection of supplies and equipment though.

 7 years ago (26-03-2018)

Having had a Hot Springs spa in the past, when it came time to buy another spa, I only considered one brand-Hot Springs! 
Initially I was considering the Vanguard, as it was closest to my previous spa, The Classic. After "testing the waters" at the Beaverton store, my wife saw the Grandee and decided this was going to be our next spa! Our Grandee spa was delivered via a 60 ton crane up and over our house on a very challenging cul-de-sac location. The delivery team did an outstanding job.
We loved the spa for about 8 months, at which time, the problems started. After numerous service calls, the decision was made to replace the spa. After a few more weeks, I received a call from AllSpa that the allocation of responsibility of the installation of the new spa had been worked out between the manufacturer and Oregon Hot Tub. My new Spa was delivered in early September and has worked flawlessly since. I will tell you, Oregon Hot Tub went above and beyond to make this unfortunate situation a very positive experience. Special kudos go out to Jennifer Bartels, my salesperson, for always taking my calls and texts and helping me along the way to stay calm and collected. Kenia at AllSpa service center was the right service rep to handle ALL the frustrating calls and work alongside of Jennifer to make the situation right. Mark Dickey, the installer, was very patient and instilled all the confidence I needed to make sure the install would go as planned.
Finally, a big THANK YOU to the ownership of Oregon Hot Tubs as this was not a simple "tub replacement". The install took another crane and a full day of preparation-$$$. Rest assured that this company is one that stands behind their products and has the people in place for an extraordinary Spa Experience

 8 years ago (29-11-2017)

We recently purchased a hot-springs spa from the Beaverton store.  Jason F. was our salesperson, and he did a wonderful job of explaining the features available and was very helpful throughout our purchase.  We got the spa we wanted at a great price and delivery was easy; we were able to pick up the elec. subpanel a few days early for the electrician and our spa was up and running the day of delivery.

 8 years ago (03-07-2017)

Come on really? Asking for my credit card over the phone? Not OK! Especially with all the cyber fraud  these days? And asking for $150 upfront to come out and diagnose my spa? Are you kidding me I don't even pay my electrician, plumber or carpenter all together added up, that much? Oregon Hot Tub needs a reality check! Most repair companies provide an estimate either for free or charge once the estimate has been provided.  Why would I pay upfront for a service I may not even receive?
If Oregon Hot Tub can't trust their customers to pay their diagnosing fee that shows me they either don't show up to do the work or the pricing is so ludicrous that they have to charge upfront because that is the only way they trap their customers into having them do the work.  
Maybe if they cared a little bit more about their customers and realized money is an issue for most of us instead of charging exorbitant prices for their repairs and new hot tubs and boasting that they now have 5 stores I wouldn't have such a sour taste in my mouth.
5 stores=lots of expenses and employees.  Are you McDonalds?  Quality over Quantity, ever heard of that?

 11 years ago (01-09-2014)

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