Ourisman Chevrolet Service

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About

We here at Ourisman believe that buying a new or used vehicle should not be a hassle but a enjoyable experience!

Story

Welcome to Ourisman Chevrolet Buick & GMC Dealership in Alexandria, VA! Ourisman Chevrolet Buick & GMC is Virginia’s most forward thinking dealership and we want to be your preferred location for both new and pre-owned vehicles. Our dealership sells and services vehicles throughout VA & MD including: Alexandria, Annandale, Springfield, Oxen Hill, Old Town Alexandria, Fort Washington, Fort Belvoir, Woodbridge, Andrews Air Force Base, Bolling Air Force Base, McLean, Arlington as well as Washington D.C.!

Address: 1800 Old Richmond Hwy, Alexandria, VA 22303, USA

Phone: (703) 329-1300

Website

State: Virginia

City: Alexandria

Zip Code: 22303

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

Still sitting here... made an appointment 3 days in advance for 11:00am for a simple oil change. Arrived at 10:50am ... it's now 12:10pm and no eta of finishing. It should not take 70 minutes for a scheduled oil change.

 8 years ago (28-07-2017)

I was having difficulty with my 2015 Chevrolet Impala and I called the service department and spoke with the most courteous service person ever.  Mr. Von.  This is my second time taking my vehicle to this dealership for service and I continue to request Mr. Von for assistance.  Mr. Von is always patient and very knowledgeable when it comes to what my car needs.  Customer service is everything when you are caring for your investment.  I purchased my car from the dealership in Waldorf and was having my care serviced there but when I experienced the timely and great customer service.  I haven't been back since.  

Thanks Mr. Von -- Good and friendly customer service is hard to come by so I greatly appreciate you.  

 Chevrolet you must value good employees like that Mr. Von who takes pride in what he does so your customers can keep coming back.

 9 years ago (28-06-2016)

The customer service is great - but we can't count on them to fix the car. I took our vehicle in 4 times for the same issue - paid $800 to fix what they thought the issue was only for the car to break down on a road trip. Apparently the engine was shot and we needed a new one but these guys never discovered it, over filled our oil and flooded the engine which was the original problem all along. 

 8 years ago (15-10-2016)

Worst experience and service. If they offer additional services always say no. And validate they change your oil by having them show you before and after. Oil was black and said it should be that color. Recommend any other mechanic.

 8 years ago (14-11-2016)

Can honestly say worst experience ever at a service department. Dropped my vehicle off at 5 a.m. for a 7:15 appointment. Went back a little after 2 and the service person said they were just getting ready to put it on the rack. 7 hours later and a oil change, tire rotation and maintenance, not done. Had not even looked at it. So I asked to have my truck brought out that I didn't have time to wait and expressed my disappointment. The service person mumbles something under his breath to the tune that I was being unreasonable. So I decided to call a service manager about the situation and in a very dismissive tone he offers me a few bull crap excusses (which i called him on)and says when do u want to bring it back in. Couldn't even get a I'm sorry u feel that way sir. Horrible customer service.  Would recommend going anywhere but here.

 8 years ago (08-11-2016)

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