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Reviews, get directions and contact details for Yates Automotive

Yates Automotive

About

Yates Automotive is family-owned business which was founded in 1964. It has continually served customers in the city of Alexandria for more than 53 years.

Story

Yates Automotive is a third generation, family-owned business which was founded by John Yates in 1964. It has continually served customers in the city of Alexandria for more than 53 years.

While obtaining his degree John worked as an evening manager at Steve’s Shell Station on Montgomery Street. After his graduation, the service station across the street went up for sale and John was able to get a VA loan and purchase it. He said that there was no better way to raise a bunch of boys than keeping them busy working in a family business. He bought the Gulf station on the corner of Washington and Montgomery Streets. Over the years he acquired more service stations, auto parts stores, and a hardware store where the whole family worked together.

Eventually he sold all of the stations except for the Braddock Road location. Jason, his youngest son, worked with his father and in 1986 purchased the station and became the owner. In 1989, at the age of 70, John passed away. Both he and his wife rest in the Arlington National Memorial Cemetery in Arlington, Virginia.

For the past 31 years, Jason Yates has worked very hard to not only continue but improve the business he grew up in. Jason’s constant belief in superior customer service combined with the best in quality auto repair over the years has put Yates Automotive in the top ranks of automotive repair in Northern Virginia, servicing all makes and model vehicles. Jason has always invested in the best equipment and finding and keeping the best people to take care of our great customers. He has always been very involved in the local community, from carwash fundraisers to sponsorship of many local neighborhood events. You can always tell the Yates station by how wonderful the landscaping and holiday decorations are. Even if you don’t see Jason when you visit, you can be assured he is working in the background on a daily basis and striving to make us all a little bit better.

Mission

We seek to offer superior customer service combined with the best in quality auto repair.

Products

General Auto Repair, Oil Change, Tune Ups, Tires, Brake Repair, Air Conditioning Services and Battery Services, State and Emission Inspections, Complete Automotive Detail Center, Custom Electronics, Wheel Repair, Window Tinting...Your one stop shop for all of your automotive needs!

Address: 317 E Braddock Rd, Alexandria, VA 22301, USA
Phone: (703) 683-5300
moc.avevitomotuasetay@sdneirfruoy
State: Virginia
City: Alexandria
Zip Code: 22301


Opening Hours

Monday: 6:30 AM – 8:00 PM
Tuesday: 6:30 AM – 8:00 PM
Wednesday: 6:30 AM – 8:00 PM
Thursday: 6:30 AM – 8:00 PM
Friday: 6:30 AM – 8:00 PM
Saturday: 7:30 AM – 5:00 PM
Sunday: 9:00 AM – 4:00 PM


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Reviews
Excellent customer service! I had taken my car in for intermittent problems with the clutch and start. They did a complete inspection and I was happy to learn my car was in great shape and safe to drive. They identified the possible issues which were not major at all. They also washed and vacuumed my car at no additional cost. Ken explained everything and eased my concerns about driving long distances. I will definitely go back for future service as needed.
7 years ago (10-05-2018)
One of the best experiences at an automotive shop I've ever had. The staff was very courteous and answered all my questions about car inspections when I called them. They did everything that I needed for my inspection with an added bonus of washing and vacuuming my car (I've never had that done before for a car inspection). Jessica was very professional and welcoming when I dropped my car off in the morning and Joe was courteous when I picked my car up later that day. When I needed help changing my plates later that week, Joe (another worker) immediately came RUNNING out of the shop and took my new plates and changed them for me. I had the pleasure of also meeting Ken, the manager of the store who was extremely courteous and friendly. Everyone here is great at what they do and they seem to really enjoy where they work. I highly recommend this place!
7 years ago (06-01-2018)
My first time going to get my car inspected, I chose Yates because I thought Yates had a high reputation in the area. As I walk in I am greeted very kindly and am told that it should not be too long for my inspection to be complete. The inspection itself was not bad, however, my car failed. They said that if I kept the car overnight they would give me an estimate on the work to be done, which I happily agreed to. The next morning, I get an estimate that is over $2,000. I ask for an itemized receipt and for them to go over each thing, which they do. One item was a side view mirror that was loose, another was a fast blinker and some additional stuff. As I go back to Yates to collect my car to get a second estimate, they 1) try to charge me 150 dollars for the estimate, which I did not agree to 2) blame me for not understanding what they were saying and 3) bring my car with no side view mirror on it at all. I talk down the price to 75 dollars and alert them to the mirror, which when they go to reattach, now magically passes the inspection. I take this to my second place to get a second estimate and find almost their entire itemized list was not needed. Instead of over $2,000 dollars, I spent $150 for the right work, which took about an hour. For almost the same price as their estimate, I was able to get an inspection and all needed work is done on my car. Another new item they said that I would need was new tires, where two separate places told me that this was unneeded.The bottom line is that though this place may be an Alexandria institution, they are now scammers. They will act friendly but are instead preying on those who they think do not know much about cars to make a quick buck.
7 years ago (14-03-2018)
Simply amazing! You won't want to go anyplace else for the care and expertise they offer at Yates! Tell John that Mrs. H sent you-and get your car washed by Connor, he's amazing!
7 years ago (06-04-2018)
When we first moved to Alexandria we needed to have a flat tire repaired. Not knowing anybody in the area, I turned to the internet. Yates Automotive came up with good reviews. Unfortunately for us it was on a Saturday. Yates did tell us it would be a while and we understood. Thinking we were getting quality auto care we decided to wait for the flat to be repaired. The mechanic repairing our tire destroyed the tire sensor and did not have a replacement on hand. 2018 shouldn't the mechanic know about tire sensors? We had to wait for the replacement. 3 hours later our tire was repaired and we were back on the road only to discover that Yates put in the wrong sensor and charged us $50.00 for a plug repair in a flat tire. Never, ever will I go to any Yates owned business.
7 years ago (19-03-2018)
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