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Out West Garage Auto Repair

  1. California
  2. Petaluma Car Repair

Reviews, get directions and contact details for Out West Garage Auto Repair

Address: 321 2nd St, Petaluma, CA 94952, USA
Phone: (707) 769-0162
State: California
City: Petaluma
Zip Code: 94952


Opening Hours

Monday: Closed
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
THIS IS THE ONE YOU'RE LOOKING FOR! Fantastic Service - Honest and Friendly Staff! Once in a while you get lucky and find exactly what you're looking for - that's Out West Garage! 2/13/18 - I've just had my second encounter with Out West Garage after ALL the warning lights and bells lit up on my dash last Thursday on my drive home from work. Darrell asked me to bring it straight to Out West, where they hooked it up to their computer to find out what was wrong. It turned out to be something called the "hybrid electric water pump", which was under recall. Darrell arranged to have the car towed to Hansel Toyota where they were able to have the problem taken care of by the next day at noon. When my car has a problem and I call Out West, I feel like someone is on my side - their primary concern is for my safety, not for money, which gives me incredible peace of mind. After putting off service on my 10-year-old Prius for an embarrassingly long time, I recently started a new job that requires a longer commute than I'm used to. I saw glowing reviews here on Yelp! for Out West Garage, so I gave them a call late on a Friday afternoon to see if I could set up an appointment. Maria asked me a few questions about my car, then asked if I could come right over - she wanted to check my oil, tires, and fluids right away because she was actually concerned for my safety (we've been having some rain lately)! While I waited in the famously cosy waiting room (where I was fortunate to find a new friend in another customer who was waiting there), they were able to change my oil, rotate my tires, check my brakes, top off all my fluids (and a lot of other things I've forgotten), and send me home in under an hour - for A LOT less than I was expecting to pay. I know a lot of women who've had bad experiences and been taken advantage of by unethical mechanics - the same has happened to me. I feel completely at home with Maria and her crew, and I promise you won't be disappointed if you give them a call!
7 years ago (13-02-2018)
Amazing service! I won't take my car anwhere else
7 years ago (16-02-2018)
The best of the best. Very nice and always truthfull.
7 years ago (26-09-2017)
Maria. Darrell. and crew are true professionals
7 years ago (06-03-2018)
A troubling trouble indicator lit up on the dash of my car. I called Out West, Maria swiftly ran a check, discovered the malfunction associated with the code, and ruefully gave me the startling quote to fix. HOWEVER before I could haul my chin off the floor, Maria checked a few online resources and discovered this problem would be covered by the auto manufacturer, not as a recall, but as a known issue for which service was quietly provided free of charge. Maria printed out the details, and sent me sheaf in hand to find a dealership, freeing me, and her garage, of well over $500. Top drawer professionalism all the way. The reason I originally took my car to Out West for routine oil changes was on recommendation of a friend, who said "Out West--very ethical, Maria is delightful." I concur all the way. 10 stars out of 5 in my book.
12 years ago (30-04-2013)
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