Papa John's Pizza

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Better Ingredients. Better Pizza. Papa John’s. - For Delivery or Carryout, we make a superior pizza from fresh, never frozen dough, all-natural sauce, fresh-cut vegetables, and real meats and cheeses.

Address: 4637 Shawnee Dr, Kansas City, KS 66106, USA

Phone: (913) 789-7775

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State: Kansas

Zip Code: 66106

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Reviews

Don't usually have an issue with this place. Being a few minutes behind I can understand that. But when you get my order wrong it makes me question why I even do delivery.

 8 years ago (20-08-2017)

Great fast service!  Great pizza!

 8 years ago (23-10-2017)

I called and placed an order at the Shawnee Drive location in Kansas City KS.  The last that took the order was new, she was friendly.  I explained to her we were at my husbands shop and we would be in the drivers lounge and I gave her my phone # twice and asked her to get the driver to call when we got there and we would come down and get it.  We waited over 30minutes so I called back to make sure the driver had our number..the man that answered wasn't very friendly.  He said driver had been trying to call and I said he hadnt called.  He said I'll give you his number you call him.  I told him I didn't have a pen and paper but he insisted on giving it anyway.  I got My hisbands phone and dialed him on it but it went to voicemail.
 My husband walked down and he was out there.  I looked on the box that had the ph # and it was wrong.

 8 years ago (20-06-2017)

I've only dealt with delivery when ordering online and have been satisfied EVERY time. Those guys are polite, efficient and actually read the instructions unlike the Pizza Hut off Johnson Drive. Even though their food isn't as good as Pizza Hut, I will only order Papa John's at work since I know I'm getting quality service.

 9 years ago (19-01-2017)

Coming from someone who orders a lot of pizza from your company, waiting over an hour to receive a pizza from less than 4 miles away is crazy.  When you call in to see if you should expect your pizza or make other dinner arrangements and are placed on hold for over ten minutes before you can even speak to someone, it becomes beyond a poor experience.  After finally getting through to the store I was told, "uh, you should have it already" and then asked for my address, to which gave her my address I assured the manager, that I didn't. She stated that it left the store five minutes ago, which if that was true, meant it took just over 60 minutes to bake my pizza.  Of course, that wasn't true at all.  I was hoping to try a hot sampling of your new deep dish pizza for the first time while enjoying the game, not receive a pizza looking and tasting like it had been riding around in someones car for an hour.  But neither would happen tonight.

A little over 90 minutes in I called the store and spoke with the manager and asked for a resolution.  At this time she again got my address and then proceeded to tell me that even though she had previously told me a) I should have already received my pizza, and b) it had just left her store five minutes prior (now 30 minutes ago) she now has no record of it being made, leaving the store, and had no idea where it was.  She offered to make another one for me.  I asked how long that would take to which she responded 40-50 minutes.  (FYI in Papa Johns lingo, that means over an hour).  I asked her if she expected someone to wait for over 2 hours to receive their dinner.  When I pressed her for an answer she said, "Yes."  She said I "should" receive a credit back on my card in a couple of days but if I don't I can call back to the store.  I have no word that I am owed a credit other than my own as she would not provide me with any sort of confirmation that I would receive the credit.

When I order dinner at 7:00, I don't expect to begin eating after 9:00, but tonight I am.  I am just happy that it isn't from your crappy company.  If I could suggest a new slogan for your company, it would be, "Secret ingredients, piss poor service, papa johns".  Feel free to use it.  No royalties expected.

 9 years ago (02-10-2016)

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Reviews, get directions and contact details for Papa John's Pizza

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