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Reviews, get directions and contact details for Pep Boys Auto Parts & Service

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Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 2384 Plank Rd, Fredericksburg, VA 22401, USA
Phone: (540) 373-0365
moc.syobpep@sutcatnoc
State: Virginia
Zip Code: 22401


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Reviews
Never again! Ordered two tires from this place after a pothole ruined 2 and needed to replace them. Put order in and it was confirmed for installation on Saturday, life happens and I rescheduled for today, Sunday a full 24 hours prior to my appointment. Showed up and not only do they not have me in the system, they don't have my tires. Something about not worth shipping if the item is priced too low and that I could pick other tires instead... just not for the price I would have paid for the other set. This is the second time Pep Boys has annotated a product as available in their store only to show up and they don't have it " in store", it exist in inventory, but they can order it and it will be available in a few days. I ordered the tires on Tuesday! Guess 4 days wasn't enough. It's no wonder People Boys loses so much business. Do yourself a favor and stick to more reputable stores.
8 years ago (15-10-2017)
Booked appointment online and services got there and they couldn't find anything in their system. Ended up paying over $30 more than the online total. Not really happy and will not be going back. Pep Boys has resolved this matter to my satisfaction.
8 years ago (31-10-2017)
Awesome service center! I needed a low beam light and the customer service guy assisted me and installed it in 15 minutes!!! Great service!
8 years ago (04-11-2017)
Not only did my single tire replacement take 4 hours, but decide to leave their socket wrench on my engine, close the hood, and destroy my belt for an expensive inspection this month. I’ll avoid you in the future.
8 years ago (27-10-2017)
Ms. Loretta is the best. Call in orders and the call to let me know when they come in. Great customer service. Employees very helpful of where things are in the store.
8 years ago (08-08-2017)
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