Pep Boys Auto Parts & Service

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Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 832 Heights Blvd, Florence, KY 41042, USA

Phone: (859) 647-9977

Website

moc.syobpep@sutcatnoc

State: Kentucky

City: Florence

Zip Code: 41042

Opening Hours

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 7:30 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews

Visited this store today. Had an appointment for an oil change and battery replacement. Less than 1 hour before my appointment time someone called me to verify the battery I requested had been delivered, which was great news, and I told the gentleman that I had added an oil change to the appointment and asked how busy they were and if getting an oil change and battery replacement was something that could be done relatively quickly since I was waiting. He assured me it would not be a problem. When I got there I was immediately told the oil change would take "at least an hour" in addition to the 45 minutes allotted time for the battery change. I cancelled the oil change as I could not wait for 2 hours on this visit. The battery change seemed to go great and I was happy with the price I paid for the battery (least expensive option I found anywhere). However, I will not be going back and will be getting my oil changes, tires and other vehicle products and services with another company. I really do not understand what is so difficult about providing an oil change in less than one hour, not to mention these services could have probably been worked on simultaneously (e.g. change battery while oil was draining). Disappointed and lost customer.

 7 years ago (28-12-2017)

Went there on 3/11/2018 and Chris there service manager assisted me . I have never felt more welcomed . He took his time on helping me find tires and rims , and gave me the best deal. I will be returning :) everyone ask for Chris if you go he is awesome

 7 years ago (12-03-2018)

I woke up this past weekend, loaded my car and prepared for an 8 hour drive. To my dismay, my check engine light had come on while the car was warming up and I knew it had to be addressed. I made it to the shop and Chris could tell by the look on my face I was concerned. I explained to him I was supposed to be headed to south Carolina as we spoke and I was on vacation. From the very start he made sure to let me know that they were extremely busy but he would do his best to help me out and get me back on the road. He immediately went out to my car and let me know it was a cylinder 2 misfire but couldn't tell me why it was until they got it inside. Again he let me know he couldn't say how long it would be, but I had no choice but to wait it out. In less than 2 hours from the time I got there, my car was fixed and I was back on the road. I can't thank those guys enough. They understood the situation I was in and went above and beyond to get me taken care of.  Seriously, thank you all for everything.

 7 years ago (01-01-2018)

I had a great experience, I read the reviews before dropping off my Range Rover Sport, & of course I was a little concerned with what I read but the staff put all my concerns to rest.  I was a walk in, in a very distressed situation & Micheal, communicated everything with me with great patience. The technicians did a great job & I left feeling confident that my vehicle would make it back to Carolina, & it did so a very pleased customer here! Tim checked me out his customer service was courteous, professional, & fun....thanks for the great experience. I would recommend this place. (Alternator & battery Issues)

 7 years ago (20-11-2017)

Stopped in at 3:40 to try and get a flat fixed that was on my vehicle.  Had the spare and not a jack.  I also had my trailer because I was in the middle of moving when I got the flat.  Asked the lady at the counter if they could fix it.  She told me I would have to drop it off as they were really busy.  I said that's fine but its still on my truck and had no way to get it off.  Asked if one of her guys could do it real quick and I would wait and she said no.  I said can I use a  jack and do it myself, she said no very rude this time.  I said "thanks for your help" and left.  As I walked back to my truck the guys in the garage were working on 2 cars one of which appeared to be theirs since they were in and out of it like they owed it.  And were screwing around the whole time.  So I carefully drive to a gas station and filled the tire up to just get me home and will never be back.  The lady at the desk attitude was enough alone.  I get it was a Sunday and they closed at 6 but I was stuck in a bad spot and the  attitude by the front desk women was crazy.

 7 years ago (30-01-2018)

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Pep Boys Auto Parts & Service

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