Pep Boys Auto Service & Tire

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Story

Pep Boys service location offering auto repair, maintenance and brakes services. With everything your car, truck or SUV needs from oil changes to new tires and suspension. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. For appointment scheduling, go to pepboys.com

Address: 3025 McFarland Blvd E, Tuscaloosa, AL 35405, USA

Phone: (205) 556-0934

Website

moc.syobpep@sutcatnoc

State: Alabama

Zip Code: 35405

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

Very kind and helpful staff! My roommate's car had an issue that needed immediate attention, but we had no way to get back to our apartment, so the staff was kind kind enough to offer to drive us back to our apartment (in her car, of course, for security purposes, as it was still drivable) and then come pick us up again so we wouldn't have to sit around while the issue was being repaired. This was most definitely not required of them, but we appreciated them going so much out of their way to help us out!

 7 years ago (15-01-2018)

Excellent customer service!!!! I came into Pep Boys today for a front end alignment on my freshly lifted Silverado. The shop didn't have the equipment to provide the correct alignment I needed and instead of just wasting my money the mechanics walked me through step by step of why there would be no reason to just "waste my money" with there services and still not get the job done. Long story short, you just can't get great honest customer service like that anymore.

 7 years ago (20-01-2018)

Was on my way to Trussville for Christmas and stopped inn Tuscaloosa to eat with my brother in law. Unfortunately somewhere on our way from Mississippi something hit my radiator and left a little pin sized hole leaking coolant. Called several shops in town and was told no one would be able to work on my car that day including this pep boys.  Luckily my brother in law called this same pep boys and was told they could see him right away. When I arrived three of the employees were sitting in the lobby watching tv and no other customers were there. So why was I told they wouldn't be able to see my car that day over the phone? 3 stars because the work was actually done and by that night I was on my way. It did take 5 hours and I was totally price gouged but I was stuck... had to be done and they knew it. I don't live in Tuscaloosa but if I did I would never go back here by choice.

 8 years ago (28-12-2017)

Those negative reviews just don't make sense.  Let me tell my story.  

Yesterday I was making a long drive from Livingston, Louisiana to Nashville.  In Livingston, Alabama I had a tire failure, so I pulled over, installed my full size spare and drove to the nearest service station to check tire pressures and make a few phone calls.  

Upon calling Pep Boys on McFarland I found they had the exact tires I needed and that they could schedule an appointment for me in one hour.  I arrived a few minutes late and they immediately took me in and started to inspect my vehicle.  

Before installing the new tires, they found quality issues with two of the new tires which was possibly due to poor storage.  One of their guys quickly hopped in a truck and made a 44 mile drive to another store to pickup the necessary tires.  I would have expected them or any other store to just apologize and say they could have the tires the next day.  

Instead, they went above and beyond by making an emergency run to get the tires I needed.  They could have lied and installed the damaged tires as well, but they didn't do that.  They went above and beyond.

I was back on the road as soon as possibly and I made it to my destination on time.  Thanks guys!  You are the best!

Oh, and one last comment.  My car is a 1983 Delorean.  Needless to say, I am a little picky about things such as tire pressure, torque specs, and of course driving my vehicle.  I went over all of my requirements with them and they were extremely professional about meeting my needs.  

Hopefully I will never have another tire failure on the road but I would never hesitate to stop at this shop if anything like this were to happen again near Tuscaloosa.

Tires are not something to go cheap on.  You should never drive on questionable tires.  Tire failure can be a life threatening thing.  Pepboys probably didn't want to band-aid the college student's tires for fear of getting sued should something fail. A tire costs $100.  Your life is worth far more.

Edit on 9-25-2017   
I lost my receipt and needed it to get my tires balanced at another Pep Boys.  I live in Louisiana and am obviously very far from location.  I called the store up and the person I spoke with was very helpful in getting me a copy of the original receipt.  I just wanted to add to my review that the people here are super nice and very professional.  Thanks again.

 8 years ago (25-09-2017)

I took my truck in to replace a driver's side mirror, and one cracked cover for the lower front light. When I picked up my truck, they had installed a new mirror that was far from a perfect match. They also forgot to replace the cracked lens (I watched them literally write down this item when I took it in.)  They were honest about pricing, and took $20 off, but to be honest, their lack of attention to detail scares me.  I would not take my truck here for anything serious.

 9 years ago (11-01-2017)

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