Pep Boys Auto Service & Tire

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Pep Boys service location offering auto repair, maintenance and brakes services. With everything your car, truck or SUV needs from oil changes to new tires and suspension. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. For appointment scheduling, go to pepboys.com

Address: 3300 Riverchase Galleria, Hoover, AL 35244, USA

Phone: (205) 682-0807

Website

moc.syobpep@sutcatnoc

State: Alabama

Zip Code: 35244

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

Obviously a lot of people leave bad reviews for a lot of businesses and are generally ignorant about what they’re talking about. I’ll leave an honest review about this place having used it three times in the last three months. Every time I have been in I haven’t experienced anything but niceness. Sometimes it does take a while but it’s a mechanic shop not McDonald’s. The new manager Ray was really helpful with my issue today and went above and beyond to make sure they solved my problem that no one else could. Just like when my girlfriends car needed a once over a month ago and just like when I got new tires there a couple months ago, it was a great experience and I will be going back.

 7 years ago (22-01-2018)

I have used peboys for many years in many locations, but will not be using pepboys anymore. For years, service was pretty good and I didn't have any issues. But in the last 2 years, service has been horrible. I had a full brake service with new rotors, drums resurfaced, ceramic pads, etc... performed and shortly after leaving the store the cover on my back truck wheel came off. Obviously was not put on well and now it is gone. 

I have made several appointments on off days for simple oil changes. They often take several hours from start to finish which is absolutely unacceptable. My most recent visit, the customer service rep refused to change the oil unless I used a synthetic blend in my 2006 ford explorer. I've had many oil changes done at that pepboys with that vehicle and always put basic oil in it without a problem and without customer service saying anything. But this guy just refused unless I upgraded to the partial synthetic. Even though my manual says that basic oil is all it needs. I thought this was absolutely pathetic and either an attempt at squeezing an upcharge out of me or being inept at his job. 

I took my vehicle over to sears, 200 yards away and they were great. Affordable, very friendly and didn't act like a know it all. They were well informed and performed all the maintenance I needed without any problems. They even put the sticker on the car for the oil change at 5,000 miles instead of trying to swindle me by putting a sticker on there for 3,000 miles. They will be getting my business and recommendations from now on.

 8 years ago (08-10-2017)

Guy at the front tried to lie to me and stated I couldn't use my 19.99 conventional oil change coupon and that a "new " policy had change and that I had to pay 42.00 for a synthetic oil change. They have no idea what they are doing. Just wants to up sale on services that will have no benefit to your vehecil. A bunch of thieves and they think women are stupid and try to sale us stuff we don't need. Will never go back here ever! Beware!

 8 years ago (13-10-2017)

I dropped my Tahoe off at Pep Boys in Hoover yesterday. I asked for an alignment because I had hit a huge pot hole on 459 at exit 13 twice the week before. I also asked that they rotate my tires and check the air pressure because one of my tires was low and I thought it might have a nail in it. 3 hrs later I picked my Tahoe back up. They said the air pressure was good in all my tires when I asked about it. This morning I walk outside and my front passenger tire appears to be going flat. I checked it. 18lbs of air pressure. My husband is plugging my tire as I type this review.  Not real happy and neither is he.

 8 years ago (19-02-2017)

NTB right next door was not only cheaper but more accommadating in every area. go there first

 8 years ago (11-10-2017)

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