Petco Animal Supplies

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Address: 118 Highlands Square Dr, Hendersonville, NC 28792, USA

Phone: (828) 692-2554

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State: North Carolina

Zip Code: 28792

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Reviews

Took my dog in for a grooming like I always do at Petco was running a little late called to verify that she can still make her appointment said yes got there still waited on top of that another 20 minutes because they were too busy assisting another customer with 3 dogs another groomer came in ask me if I was being helped I said no she done ignored me and answer the phone walked out of the room another groomer came in asked me for the name I told him he said you're 20 minutes late we can't help you........ I was pissed after that getting there 10 minutes late which I called and verified before getting there if they could still see her for her grooming they said yes still waited there for another 20 minutes and then they said they couldn't assist me because they didn't have time they were overbooked called PetSmart and they were able to see her never again take my dog to Petco worst customer service  ever

 8 years ago (03-03-2017)

I have always had incredibly nice employees helping me during every visit.  The prices are a little high but they also have a pretty large selection of high quality food for your pet. Cute toys, collars/leashes and clothing if you dress your pet!

 9 years ago (19-11-2016)

I come here often for my pets and have always received excellent service.  The employees I interact with are kind and knowledgeable, not the sort of people who would take problems out on you.  Petco should be thrilled to have hired such stable and helpful people.  

In particular I love the geckos I have purchased for my daughter.  Her mother and I have heard her crying every night from the sheer joy of owning them.  She gets so excited at having them, she's been having to hit the bottle to depress herself a bit.  See, she was already a happy person, we were going to spend our family week just playing boardgames and enjoying life.  With these geckos though, it's like she can't take the smile off her face for a moment.  We're beginning to wonder if she'll get stuck that way, haha!

My daughter loves her pets, they are a wonderful addition to our already existing family, and are great at keeping her company when we aren't around.  She's had some trouble in the past, but thanks to a loving and supporting family, she still looks at the good in life.  

My thanks by the way to the impeccable piece of work who spoke with her, my daughter is so excited she's been going on long walks with her geckos, showing them to strangers and making new friends every day.  We can hardly keep her at the house anymore, always running hither and yon, trying to meet more people like the woman at this store.  If I had known how wonderful her life would be now, I'd have paid triple the price for these little guys.

It took us 2 years to convince her to come out and meet new people, now I doubt she'll ever stop socializing.  As far as she's concerned, that woman has proven that not everyone is self-serving in this world, some people are genuinely worth knowing. So, THANKS FOR THAT! =D

She told us about the leopard gecko that she got from this store who died last year on Christmas.  It was a truly sad time, it nearly ruined Christmas for her.  Her mother and I were there for her though, and she knew that sometimes there is just nothing that can be done.  God has a plan for everyone and everything, even little geckos, and surely he was in her life to bring her joy while he could.  We helped her bury it with some nice flowers, and held a small service to honor our tiny friend.

My eldest daughter had leopard geckos growing up, and while it would have been easy to be hateful and blame the store they came from, it wouldn't have helped.  There are just too many factors to consider, and while it can be cathartic to lash out, these people surely don't deserve it.

I've not told my daughter I will cut off the money I send her to stop her from going to this pet store after shutting herself into her house and drinking herself into a depression, reinforcing the ideal that people are bad and cannot be trusted while making sure she doesn't even socialize with someone who shares her love of pets, further causing her to spiral into a hermitage that will certainly not be ended without the intervention of friends and family but we live in a different area of the state and don't visit often, as that would be harmful to my child, so I didn't say or do any of that.

P.S.  I have notified the BBB, PETA, Petco corporate, the local ASPCA, and the NC DEPARTMENT OF AGRICULTURE about how wonderful this store is.  I have reported the employee as well, I was MORTIFIED at how much more stable she was than I.

 9 years ago (01-10-2016)

Great service, super friendly and knowledgeable employees.  Always a great experience. 

 8 years ago (03-02-2017)

Good place to shop for pets. Workers are generally helpful when needed and pretty friendly.

 9 years ago (29-11-2016)

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