Petco Animal Supplies

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Address: 436 E Rollins Rd, Round Lake Beach, IL 60073, USA

Phone: (847) 740-1290

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State: Illinois

Zip Code: 60073

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Reviews

Love Love Love Shannon and the grooming department! We bring our 3 dogs in every  2 weeks and the service is alway wonderful. All the girls back in grooming are very accommodating, professional and just love the animals. Chief, Duke and Indy give them 5 stars!

 7 years ago (05-08-2017)

Petco advertises positive reward training for your dog. This should not include training with a prong collar on or doing leash corrections. As a professional dog trainer certified by CCPDT, this is concerning not only for the treatment of a dog, but in the education of the public. Having also communicated with many other Petco trainers and managers across the country with this concern, I am being told prong collars are indeed in violation of corporate policy. My concern is again, for the pain these cause a dog, as well as the public not understanding this only suppresses behavior. Clearly this needs to be addressed. The staff member, Jeff, as always, went above and beyond, answering questions about my daughter's ferret and rat's dietary needs. Jeff was on his way out of the store but happily answered all of her concerns, as she confidently made a $120.00 purchase. Training...boooo....Jeff and cashier yes!

 7 years ago (26-07-2017)

Our dogs are groomed here.when our dog got skunked, employees were very helpful.

 7 years ago (02-11-2017)

Grooming Review - First and last visit to Petco grooming.  I had forgot my proof of rabies and was trying to access the information from the website.  Shannon, the so-called Grooming Manager, starts badmouthing me to an employee about how I should know to bring this information and how I am causing them to fall behind.   Then when I called her out, she continued to attack me and escalate the situation until the Store manager had to tell her to stop.  Management is a privilege, and Shannon should stay in the back with the clients who cannot speak up for themselves, as she has no customer facing skills.  In a situation as such, the manager is the hero to help the client and not yell at them.

It is also difficult to speak with someone from the grooming department when calling the store.  Each time I called, I was on hold for 10 minutes, and then the person who picked up was not from the grooming department and could not help.  The McHenry Petco just never answered or after awhile on hold just disconnected the phone call.

The rabies shots were given through the Petco’s Vetco services, but there is no integration between the two companies.  Petco should provide a value add service to be able to get that information for the customer when the pet comes in for a grooming service.  The Store Manager at lease tried helping and call to try to get validation for me.

I would suggest avoiding the Petco grooming services.  Your local groomers provide a better customer experience with less hassle, more care, and in this case at a lower cost.

 7 years ago (22-07-2017)

Great pet shop.  Best pet grooming in the entire area.  Do ca great job on my miniature poodles and shih tzu's. 

 7 years ago (01-07-2017)

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Petco Animal Supplies

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