Petco Animal Supplies

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Address: 1221 Water Tower Pl, Arnold, MO 63010, USA

Phone: (636) 287-3909

Website

State: Missouri

City: Arnold

Zip Code: 63010

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews

I’ve been shopping Petco-Arnold for 18 years & have always had a pleasant experience. I like the layout, the friendly & helpful staff & the rewards program.

 8 years ago (14-12-2017)

I have been going the the Petco in Arnold since I was a kid.  I have ALWAYS had great customer service except for today.  My boyfriend, little brother, and I walked in with the intentions of adopting a kitten. We stood upfront, watching them to decide which one would be the best fit for the cat we have now. After deciding, we went up to an associate named Donna.  We asked her if we could hold the kitten. She huffed and puffed and rolled her eyes at us and said we will have to call Karen(the owner of the kittens). So we did. Karen was very pleasant. She asked to speak to Donna. When we told her this she huffed again and shook her head at us. When she got on the phone, she made sure we all knew that  she is working on a Saturday when she shouldn't be. And clearly taking her anger out on us with poor customer service. After she talked to Karen, who she was also very snotty to, she rolled her eyes and gave us our phone back. She told us to go talk to Patrick because she isn't dealing with it, and walked away... We dealt with Patrick the rest of the time, and he was awesome and very polite/helpful.  After we were done looking at the kitten, we let him know we will be back next week to fill out the paperwork.  While we were walking back to our vehicles, we got a call from Karen who was very upset.  Donna called her and complained that we were there for 20 minutes, taking her employee away from the store for too long.. Funny, I thought helping a customer is part of the job.. Mind you, we held the kitten for 5 minutes, at 8pm, when the store was practically empty besides one or two customers just browsing around! Obviously we weren't hurting or bothering anyone.. She also lied and told her that we weren't even wanting to adopt the kitten and that we just wanted to hold her.... Which is 100% not the case... After we go back next week to adopt the kitten, unfortunately we will not be returning to that Petco. I have dealt with Donna before, and she was very nice. I understand people have bad days, but that is no reason to treat a customer so poorly. I was disgusted. Hopefully this is seen, so Donna can be shown the right way to treat a customer. Especially ones that did nothing wrong, but look at a kitten....

 8 years ago (05-08-2017)

i got my dog from here from some adoption program. we spent $400 on meds and now she's t h i c c
thanks

 8 years ago (19-12-2017)

Helpful employees. Always smells like a pet shop though.

 8 years ago (30-11-2017)

Great staff very knowledgeable and helpful

 7 years ago (15-02-2018)

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Petco Animal Supplies

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