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Reviews, get directions and contact details for Peter Pan BMW Service

Address: 1625 Adrian Rd, Burlingame, CA 94010, USA
Phone: (650) 204-7600
State: California
Zip Code: 94010


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Reviews
I worked Adam Locke at Peter Pan BMW. From ordering all the way to purchasing, Adam was great. He was super responsive with my questions and when it came to purchase time, both he and the dealership were very honest and straight forward. In fact, I got in and out in about an hour! I would definitely recommend Adam and Peter Pan if you're itching for a new ride!
8 years ago (27-09-2017)
Meh, parts guy was able to help me with the fluids I needed but dealerships are not really where I go unless something is under warranty to expensive for work done by people making $20-30 an hour but the business charges you over $120/hr. Feels dishonest.
8 years ago (29-08-2017)
Always trying to weasel out of warranty agreements... refused to replace my brakes under warranty because I "didn't have sufficient mileage". 5,000 miles later, (when I was told I could claim brakes under warranty) the service dept. told me the brakes couldn't be replaced under warranty since it was driver error, and the brakes had overheated. Where was this diagnostic months ago when the people working on my car were very clear in telling me I had warped, defective rotors? Ended up paying full price. Loaner vehicle during service time was filthy and filled with trash, and having a dealer sticker on the loaner feels tacky. The free car wash I got absolutely devastated my paint, and I am now in bad need of a detail. Will be trying a new line of service.
8 years ago (20-08-2017)
Always Professional, Repairs done right and Excellent Customer Service! Friendly staff and knowledgeable advisors
8 years ago (12-10-2017)
Absolutely horrible services. They told me they would call me by 11 am with an update on my car, nobody called. Rude on the phone. No timelines given. Service "professional" not reachable by phone. Half a day after I dropped off my car and I still have no clue what they are doing and what the timeline is. 0 out of 10 points.
8 years ago (01-09-2017)
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