Fiat of Burlingame

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Address: 2 California Dr, Burlingame, CA 94010, USA

Phone: (866) 413-7332

State: California

Zip Code: 94010

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Reviews

ZERO stars. TERRIBLE SERVICE. HIGHLY RECOMMEND FINDING ANOTHER DEALER TO SERVICE YOUR FIAT. 

Although the purchase of my Fiat 500 went fine, the subsequent service I've received to address issues with my car has been ABYSMAL. I took my car in for a gear box failure many months ago. At first, the service manager, Chuck Stieb, could not diagnose the issue. Then he was out sick for several days, which meant nobody was working on my car, though they still had it at the shop. They didn't tell me this was the case until I called to find out the status. They had my car for a total of 7 days. I was told by Chuck they would cover a rental car for the length of time they had my car. Ultimately, they did not pay the rental car invoice, and my credit card was charged the full fee. I am owed a reimbursement for that charge and have been trying to resolve this for months. I experience unreturned calls and emails though I contact them at least once a week. On top of that, the gear box issue wasn't fixed properly and the same issue continues to present itself. I was also charged $200+ for service to check a hubcap that kept popping off. That, too, wasn't fully fixed as I've since lost the hubcap, though they claim they did fix it.

HIGHLY RECOMMEND FINDING ANOTHER DEALER TO SERVICE YOUR FIAT, one that knows what they're doing, are able to communicate and doesn't overcharge for TERRIBLE SERVICE.

 8 years ago (13-10-2017)

We had a horrible experience at this Fiat dealership. We purchase a used Fiat 500E. First we were rushed when we decided to purchase the car.   Moe lied to us about the amount of warranty that was on the car. We did not find this out until we reach the finance office and already signed all the papers.  When the finance person tried to contact Moe, he had already left. 
To add insult to injury,  we did not get two keys for the car. They only gave us one and made no attempts to rectify the situation.

Buy beware.

 8 years ago (25-11-2017)

Bought a used Fiat 500e from Moe. Respectful and straight forward experience.  Had a few small issues post sale (it was a used car). Moe took care of them right away. It's early, but so far I'd recommend them for used electric cars.

 8 years ago (15-09-2017)

Decent dealership but they do so much volume that the sales teams is a bit standoffish.  Not great customer service.

 8 years ago (29-11-2017)

Had a wonderful experience here!  The appointment I set up over the phone was done professionally and pleasantly.  The check-in on the day of my appt was quick, friendly, and easy.  The service department stayed in constant contact with me while I walked downtown with a friend for breakfast.  The work was done expertly and the car was checked over completely.  They even topped off the tire pressure.  I definitely recommend the service experience here, particularly for the Fiat 500e.  It's hard to find service for the 500e but this location has easily earned my business.

 8 years ago (03-04-2017)

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