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Putnam Chevrolet Cadillac

  1. Downtown
  2. Burlingame Department Store
  3. Burlingame Car Dealer

Reviews, get directions and contact details for Putnam Chevrolet Cadillac

Address: 198 California Dr, Burlingame, CA 94010, USA
Phone: (650) 342-9500
State: California
Zip Code: 94010


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Reviews
For starters their employees will lie. My dad and I went to this dealership in order to lease a car, something neither of us have done before. While we were there their employees were constantly telling us how much money we would save. Two of their employees even specifically told us that all we had to worry about were the tires, monthly payments, and insurance. Surely enough, months down the line after I received my second free car service, they tell me that general maintenance is not under the contract and that only engine failure maintenance is covered and when I tell them that that was not what I had been told they claim that there is nothing they can do about it. Additionally I also have to pay for registration, which I was not notified about. As this may not be a problem to some, I am a college student who has other bills to pay and is struggling financially. I made this clear to the employees who initially leased us the car and they sadly used this against me by telling me lies to make me believe that this would save me the most money. In addition, they will try to swindle you. During my second car service they told me that I had to get my battery tub fixed. Immediately, the employee tried to get me to rent a car saying that it might not be done that day. I had to ask him to call the shop in order to figure out if getting the work done the same day were possible, which he did very reluctantly, and surely enough it was. Had I just listened to their employee right away I would have wasted money on insurance for a rented car that wasnt actually needed. All in all, if you are going to this dealership, which I highly suggest against, stay up on your toes and, from what I've learned, read and ask everything before you do anything because the people here will say anything to get their way.
8 years ago (09-11-2017)
The service advisers rarely answer the phone or return calls. That shows the type of people working there. -------------------------------------------------- On 09/25/17: Same issue, no one cares to answer the phone in service. Wanted to replace the shocks on my Cadillac but I'm gonna never try this dealer again. I mean it's the basics to any service or sales to answer the phone ! It's not rocket science !!! Sorry Jorge Rodriguez but your team sucks so not worth it for me to call you back and discuss. You probably won't answer either. Well deserved 1 star rating.
8 years ago (25-09-2017)
Got an oil change with mark in the service department! Everytime I come in he makes it quick and easy! Always done within a few hours! Hats off!
8 years ago (22-06-2017)
This one was a routine service, oil change and basic inspection. It was explained to me that it will take more than 3 hours waiting, the service agent offer a ride or suggested a way to enjoy my time. Also, he gave me an estimated for the service. Once the service finished, he explained everything was performed in my car and the conditions. Paid for the service and I was ready to go. He was very courteous, very professional explaining anything I asked. Great service!
9 years ago (07-10-2016)
I'm very satisfied with way they served their client. Very nice ,very friendly and very professional staff. I will recommend them to friends and relatives. This car dealership deserves 10 stars.
9 years ago (17-11-2016)
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