Petersen Plumbing Inc

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Address: 1610 Coit Ave NE, Grand Rapids, MI 49505, USA

Phone: (616) 361-6635

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State: Michigan

Zip Code: 49505

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Reviews

I called to have 2 leaky faucets fixed.  The plumber came and broke the handles on the one faucet but at least he fixed it.  The other faucet he took apart and replaced parts but the faucet still leaks.  They charge me $184 dollars.  There was a service call fee of $53, there business is 5 miles away from me.  They also charge me about $50 for parts.  I thought that that was expensive since they only fixed one faucet.  I called them to give them a chance to correct it.   He said they could come back out and I said that they would probably charge me again and he didn't say anything.  He kept saying humans make mistakes.  I completely understand this but they should correct it.  I was not happy and will not use them again.

 8 years ago (16-02-2017)

I would give 4.5 stars if I could. I was able to get a non-emergency appointment very quickly. The person the phone was able to answer my questions and guide me through the process. He explained the truck fee and labor per hour cost which helped me estimate the cost before hiring them.

The man who came out is a pure craftsman. He did everything right. He pointed out everything that the previous guy had done wrong and explained why it's wrong and why the right way is right. He cleaned up after himself, he was a great conversationalist, he was patient with my questions. They've been in business for 97 years and for good reason. 

However, two small minuses. I understood the appointment to be at 9am. At 9:30 I got a call asking if it was OK to head over. Second, I was expecting the work to take about 2 hours. Instead, it took about 4 hours because of uncovering new problems (not his fault). As such, the work cost about double what I was expecting. I just wish he would have given me the estimate before he started because I wouldn't want a family on a tight budget to be surprised by extra cost for a non-emergency fix. 

Overall, very pleased. I will definitely be hiring them again.

 9 years ago (08-12-2016)

Always courteous, friendly, helpful, and very knowledgeable. I learned, a few years ago, that Petersen Plumbing is the only place to go for all of my home plumbing needs. You will not find service like this at Home Depot or Lowe's.

 8 years ago (06-02-2017)

Very polite and helpful over the phone.

 8 years ago (26-07-2017)

Incredible family owned buisness.  They rebuilt 2 valves and charged $1.06! You can't find this type of local service anywhere.

 8 years ago (28-12-2016)

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Petersen Plumbing Inc

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