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Reviews, get directions and contact details for Petsense Los Lunas

About

America's Hometown Pet Supply Store!

Story

Petsense is a chain retail outlet store found in outlet malls and rural markets across the United States. The store specializes in pet supplies and pet services, but does not sell dogs and cats. Petsense does however, adopt animals through local city and/or county shelters.

The chain was founded by Jim Dougherty in 2004. Jim is no stranger to the pet retail industry, he is also the founder of PetSmart, which he began in 1986. The first Petsense store opened in October of 2004 in Castle Rock, Colorado. Petsense now operates stores in 21 states.

Mission

Our mission is to operate stores that are exciting and fun, staffed with friendly, knowledgeable associates passionate about making the pet lover's shopping, a world class experience. PetSense offers quality pet products at great prices. We operate our business at a level of integrity beyond reproach and promote responsible pet ownership through community involvement and education.

Products

PetSense offers a wide variety of products including Nutro, Science Diet, Eukanuba, Taste of the Wild, Blue Buffalo, Kong, and Coastal. Product offerings vary by store, please see your local store for details.

Address: 1620 Main St NW, Los Lunas, NM 87031, USA
Phone: (505) 565-2518
State: New Mexico
City: Los Lunas
Zip Code: 87031


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

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Reviews
The team member that manages the store, I guess she can be called the store manager is unprofessional and does not know how to approach customers. As an employee in a retail business the first question the exits your mouth should never be, “What do you need?” Their slogan Is about how they encourage their team to provide WOW! Customer Service. Well this particular store manager does not exhibit any behavior that models their slogan. I emailed their service team and after 2 weeks of back and forth communication which mostly consisted of me reaching out to them, not a single person that this store manager reports to called me in regards to my customer service concern. As far as I am concerned, their company does not care about customer service failures. I am not ignorant and realize that the 5 bucks in crickets I would occasionally purchase from them, when I failed to plan a trip to PetSmart is not going to put them out of business. I just have no patience for poor customer service.
7 years ago (17-01-2018)
I visit Petsense about once a month. Nice and clean. Service is good. They carry a brand of organic dog food that can't be found at many other pet stores. Glad they are in a convenient location.
8 years ago (07-11-2017)
All the BEST dog foods anywhere! Petsmart sucks.
7 years ago (13-03-2018)
The entire store and staff are awesome. They'll go out of their way to help you successfully cherish your pet @ really decent prices.
7 years ago (24-12-2017)
They gave my little girl a great cut and did it quickly. She doesn't like to be groomed but Petsense was a good choice for us.
7 years ago (19-01-2018)
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