PetSmart

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PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Rensselaer PetSmart today!

Address: 279 Troy Rd Ste 11, Rensselaer, NY 12144, USA

Phone: (518) 286-1090

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State: New York

Zip Code: 12144

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Reviews

Good selection. Kind helpful employees. Cost can be high compared to online but sometimes you need stuff now.

 8 years ago (07-01-2018)

We bought fish and while I really prefer to do my shopping at smaller stores instead of corporate chains, the strange boy helping us (who seemed like he'd rather be at drama camp) did know enough about fish suggest limiting the numbers based on tank size, etc.  I will buy fish there again.  They do have a nice disply.

 8 years ago (22-11-2017)

I am writing about the East Greenbush location specifically, when cashing out today for the same exact item twice, the item came up with different pricing.  I asked the cashier (516041) why this happened and she called a manger named Liz to come and assist her.  When Liz came over she said and I am reiterating her exact words :"THAT IS THE WAY IT IS, THERE IS NOTHING I CAN DO". I looked at her in amazement and asked her why they would come up different amounts (the items scanned as $19.99 and $26.00) when they were exactly the same.  The response was, "there was nothing she could do she did not make the pricing!" I honestly said to the cashier this has to be the worst customer service I have experienced and I will not shop here again.  I asked the cashier for a way to do a survey on my experience and she said to me, "you will have to look it up".  Well guess what....I did!  Honestly, what has happened to a good customer experience?  Both these individual's should be spoken to and reminded what it is like to offer good customer service.  This customer will NEVER shop there again!

 8 years ago (18-10-2017)

Customer service is good. Everyone is friendly and more than willing to help.

 8 years ago (01-01-2018)

Have had wonderful experience with Jan the dog trainer. She's the best.

If I have one complaint for management, that makes my review have only three stars, it's the difficulty I have consistently with getting help in the reptile section. It seems that only one person (if you're lucky) can assist there and the other staff act like it's not there job. They will watch the line pile up while they are not assisting other customers. Today for instance after waiting ten minutes (with dogs) for assistance and getting cut in front of by another customer, we asked cashier for assistance and she told us she couldn't help us. Even after we explained we had been waiting. All we needed was for someone  to grab a case of worms. I have worked in retail before and I was not trained to leave a customer hanging. Very rude. They lost a sale because of that. If the staff can't assist with grabbing worms could you leave them out in a cooler?

 8 years ago (16-07-2017)

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