Potbelly Sandwich Shop

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Potbelly Sandwich Shop - Good vibes, great sandwiches at your neighborhood sandwich shop.

Address: 5800 Kirby Dr, West University Place, TX 77005, USA

Phone: (713) 343-9106

Website

State: Texas

Zip Code: 77005

Opening Hours

Monday: 11:00 AM – 9:00 PM
Tuesday: 11:00 AM – 9:00 PM
Wednesday: 11:00 AM – 9:00 PM
Thursday: 11:00 AM – 9:00 PM
Friday: 11:00 AM – 10:00 PM
Saturday: 11:00 AM – 10:00 PM
Sunday: 11:00 AM – 8:00 PM

Update Info

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Reviews

I ordered online an hour in advance for lunch. My order was around 15 minutes late so I called to check on it. The employee at the store told me the driver left a while ago so it should be there soon. I waited until my order was about 30 minutes late and called again. The same employee said that the driver left 30 minutes ago so he should be there soon and that he would know why it was late. At this point I was wondering why my driver left the store 30 minutes ago when the food was supposed to be at my door 30 minutes. When I asked about this the store employee said there was another order before me. Of course, sandwich shops have more than one order delivery order in a day. That does not justify delivering an order over 30 minutes late. The employee did not even apologize! I am still waiting for my order. In the future I will just order my sandwich from another establishment or order pizza. When pizza is late they offer you a sincere apology and a coupon. I can't even go get food myself because I have injured my knee and am on bed rest. I pre-tipped and I wish I had not. Save yourself time and energy by avoiding this place at all costs, especially if you have only a set scheduled time span for lunch.

UPDATE: I received my order and the sandwich bag says it was ready at 1:00PM even though my email confirmation says my delivery time is 1:00PM. I don't know why anyone ever orders from this store.

 9 years ago (24-10-2017)

This is our weekly jam.  Love the sandwiches and the weekend staff rocks.

 9 years ago (27-01-2018)

Line was backed up. Very hot inside .
Had to stay as I had co workers with me. 
Wait in line. Finally get to the register .
Sandwich has been sitting.
Phone rings during all this. Cashier picks up phone and takes some 20 item lunch order.
While the line waits. While all the sandwhich makers and other support staff play around. 
Cashier finally gets off the phone. 
I tell her it should be free. Because of the wait and the enviroment. She doesnt like what I tell her or how I tell her thier service sucks. Which it does. So she reads my work shirt goes to my office complains , and gets me fired. 
Save yourself the trouble of dealing with THESE people. 
Go to Jimmy Johns its crazy fast. 
Rude , inconsiderate, and unprofessional is what THEY are.
Customer is always right . What happen to that.
I hope she gets fired too. 
Horrible experince. 
I guess my standards were to high for them.
Sorry / not sorry.

      
      
      
 9 years ago (21-11-2017)

Sandwiches are fine but the service is very slow.

 9 years ago (28-01-2018)

Sandwiches are always good but this location is quite dirty. Dirty floors, unclean tables and greasy food trays. The restroom was also broken and unclean. Didn't like this location.

 9 years ago (01-09-2017)

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