Premier Veterinary Group - Grayslake

Reviews, get directions and contact details for Premier Veterinary Group - Grayslake

About

24-hour emergency and specialty referral hospital in beautiful Grayslake, IL (Lake County).

Story

We hope you like our Facebook page! We are dedicated to providing the very best veterinary emergency and specialty medicine and delivering top-notch customer service to our referred clients. We believe that everyone deserves a Premier experience!

Mission

We believe that every veterinarian, pet and pet owner deserve premier experiences. Everything we do reflects this belief.

Products

Specialty medicine available by appointment and referral from your family veterinarian. No appointment necessary for emergency services.

We offer the following services:

- 24 hour emergency and ICU (open 365 days a year)
- critical care
- advanced surgery
- internal medicine
- oncology
- blood donor program and blood bank

Complete on site Blood Donor Program and Blood Bank.

Address: 1810 E Belvidere Rd, Grayslake, IL 60030, USA

Phone: (847) 548-5300

Website

[email protected]

State: Illinois

City: Grayslake

Zip Code: 60030

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I brought my 6 year old cat here a few weeks ago for a mouth injury that we weren't sure how it happened. We arrived, filled out paperwork and waited for 5 hours before we were in a room, without any time or wait recognition, nor did anyone come to check on my cat to see if she was okay... her tongue was out and she was breathing very heavy and frantic the entire time. She wasn't moving much before we brought her in either. When we finally got into a room, where we waited another 20 minutes to see a doctor, the doctor did a "exam", felt her body and jaw, then gave us a $1300 estimate to sedate my cat for x-rays for a jaw fracture... then she said if we did the x-rays they might not even show what (if anything) was wrong... The other estimate was for $500 worth of pain medication. She didn't diagnose my cat, didn't look thoroughly in her mouth and said my cat was "probably hiding her pain." I asked the Dr. for her professional and personal opinion of what to do, and she didn't answer, guide me or re-assure me of anything. She told me I was provided estimates and to decide. I was given dirty looks, and felt truly judged by the  unprofessional and carelessness of the doctors and nurses. The doctor barely examined my cat and spent less than 5 minutes with us total. We were not a priority at all to the staff at Premier. After we denied the sedation, x-rays, and over prescribed pain medication, we paid and then was told to, yet again, wait to be discharged. At this point i have been there worried for going on 6-7 hours...we waited for another 30 minutes. After I asked to be emailed my discharged papers, as my cat has not been out of a carrier, eaten, drank or gotten to relax at all, a nurse came out and told us everything we already discussed in the appointment. Upon returning home, I was so upset with how we were treated and worried sick about my cat, I took it upon myself and looked inside my cat's mouth, and found that she had bit her tongue and was bleeding under her tongue...nothing was wrong with her jaw as she was eating wet food just fine... The Doctor never looked at her tongue or under, otherwise she would have seen this! I paid a pretty penny for someone to judge me and dismiss my animal after spending over 7 hours at the facility!!! She was seen by her primary vet the next day and treated. She's doing fantastic now! If it wasn't for me looking and examining closely, myself, who knows what could have happened. I am an animal lover and I knew it wouldn't be a fast process and I was also worried about the other pets! But, at least tell us a timeline or check on my animal! None of that nor did anyone care about me or my pet. It was truly the worst service experience I have had as a patient, let alone my pet. I will never recommend this place to anyone nor will I be returning.

 7 years ago (05-04-2018)

I am forever thankful for thier amazing staff helping my pup after a dog bite. They're calm, knowledgeable, and understanding. They explained everything clearly, and stitched him up quickly.

 7 years ago (13-05-2018)

I called first, and the receptionist was very helpful.  When I arrived 30 minutes later, they reviewed my dogs symptoms and took him back to the doctor long before I was finished with the paperwork, which made me feel very good right away.  After about 15 minutes Dr. Febvay came out and explained her findings, we agreed on treatment, and proceeded from there.  Everyone there was kind, caring, and good listeners.  What a relief to have a great place to get treatment for my dog during off hours.  The drive from Lindenhurst was very fast at 4:30 am, I had a great experience!

 7 years ago (11-04-2018)

The surgeon and all of the vets and nurses here truly saved my dog's life. Gus is a 12 lb Havanese who was attacked by two large dogs. The dogs severed his jugular vein, punctured one of his eyes, and left several more injuries. The doctors were waiting for us at the door and immediately got a compression on Gussy's jugular and got him into surgery. They provided Gus with around the clock care and never hesitates to take our phone calls and keep us filled in on Gus's condition and his progress. They treated my family and I with as much hospitality, compassion, and kindness as they possibly could have. It is because of this AMAZING team that my sweet boy is still alive today. I will certainly be recommending Premier to each and every person I know with pets. Although the specialty here is emergency, my family and I are considering the possibility of making Premier Gus' primary vet. They have been fantastic and the cost was 100% worth it. Prices are very reasonable considering the expertise of all of the doctors and the EXCEPTIONAL care with which they treat your pet. The receptionists are the most friendly people you could possibly meet. Premier Vets & nurses, you are our HEROES and we cannot thank you enough for what you have done. For you we are so grateful.

 8 years ago (17-01-2018)

Heather is a Golden Retriever expert. Very compassionate and knowledgeable. It was a very hard day for us learning our best bud Montana had Canine cancer and weakened his bones in his shoulder til it finally gave way playing with his younger sister this past Sunday. To all the naysayers, this is an emergency clinic so understand that they are for emergencies and having access to a professional on a Sunday comes with a cost. Heather gave us many compassionate options, none were what we really wanted to hear unfortunately, but her expertise and mild manner made a very difficult day a little brighter. What a hard job these people have. Our family is going to miss this little guy. Hes the darker one on top protecting his little sis. Great dog.

 8 years ago (04-12-2017)

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