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Reviews, get directions and contact details for Public Storage

Public Storage

Story

More than 2,000 neighborhood locations, one right around the corner to serve you.
Office:
9:30 am-6 pm Mon-Fri
9:30 am-5 pm Sat-Sun
Gate hours:
6 am-9 pm daily
Call your location to confirm.
Call Center:
5 am-9 pm Mon-Fri PST
5 am-8 pm Sat-Sun PST
Hours can change. Please call to confirm.

Address: 16001 Frederick Rd, Rockville, MD 20855, USA
Phone: (301) 965-0530
State: Maryland
City: Rockville
Zip Code: 20855


Opening Hours

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 6:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:30 AM – 5:00 PM
Sunday: 9:30 AM – 5:00 PM

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Reviews
Overall customer service at move-in was positive, but irritated that they raised the rates by nearly 20% just six months after moving in. After notifying the office about the email I received from corporate raising my prices, Tracy (location manager) called me to notify me they took steps to remedy the price increase back to the price I signed up with. I appreciate the extra steps management took to resolve my concerns. On another note, I recommend checking with any storage unit ahead of time to find out what type of locks they use. Oftentimes, you can avoid the 300% price hike by ordering the same lock on Amazon a week before you need it. :-)
7 years ago (08-03-2018)
Tracy was extremely helpful with assisting us. I am very glad that we came into the location instead of going online because Tracy helped us save so much money! If I ever need storage again, I’ll be sure to use this location and recommend them to everyone in the area.
7 years ago (28-01-2018)
I can say for sure, the experience here was great. All the staff was friendly and attentive. I was able to get all the products I needed. Would definitely recommend to my friends
7 years ago (18-01-2018)
Tracy and Chris both are highly friendly people.. Ths is the best and safe place to keep your things.. I am 500% happy about this place...
7 years ago (04-03-2018)
Shakeyta is a good at working because she very helpful with working with others. I recommend my friends to come here to see how she is doing! Shakeyta is kind, very polite.
7 years ago (19-02-2018)
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