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U-Haul Moving & Storage at Randolph Rd

  1. Maryland
  2. North Bethesda Moving Company
  3. North Potomac Storage

Reviews, get directions and contact details for U-Haul Moving & Storage at Randolph Rd

U-Haul Moving & Storage at Randolph Rd

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 12025 Parklawn Dr, Rockville, MD 20852, USA
Phone: (301) 231-9469
moc.luahu@lridbbf270918
State: Maryland
Zip Code: 20852


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Reviews
First half of our move in May: Scheduled an 8am pickup, no one showed up to open the location for business until after 9am. Second half of our move (supposed to be today): Arrived at 1030am for our 8am pickup (moving with young children is so much fun). We were told they cancelled our reservation at 9am because they only hold 1 hour past pickup time. This is apparently a location policy but it's not posted anywhere in the store nor in any of the emails we received. They also did not send us any notification of the reservation being cancelled. Best they could do is a 4pm at a location an hour away from us. Oh, but they added a few more miles to the reservation & said they'd let us have some blankets for free. That TOTALLY makes up for having to hire movers now to help load the truck since were losing 6+ hours of loading time.
8 years ago (01-07-2017)
I had a horrible experience at this Parklawn Rockville MD location and probably would never go again. They had me waiting for over 1 hour trying to fix an error in the computer. It overcharge me 1 extra day. Because supposedly i came in 10 min over my check out time. But I actually came on time at 10:42am within my 24hrs. The representative that checked me out took more than 10 minutes to inspect and check the truck because he was doing something else. Which cause my time to be 10 minutes over. Then when I went to the office they had me there for more than an hour trying to give me a refund. Which they denied at first because they didn't have $19.95 in the drawer in cash therefore they had to then figure out how to credit it on my debit account. I got to my appointment very late that day, because of their lack of training and very poor customer service.
7 years ago (23-10-2017)
I had a good experience overall, and the staff were friendly and helpful. That said, the truck/van pickup line in the morning was insanely long: it probably took me 30-40 mins to get through. If you're picking up right when they open, get there a few mins early so you're at the front! I'm giving 4 stars because there could have been 1-2 more staff members on hand to help speed up the line.
7 years ago (23-09-2017)
Staff is efficient. Office is clean and well stocked. Pickup is in the front. Drop off is in the rear. Few vehicles are on site. I expect that reservations are recommend. There are independent movers hanging around near the entrance. I overheard a very happy customer but have not used their services.
8 years ago (26-06-2017)
I just don't have words for this very understaffed location. No one knows what anyone else is doing and it seemed like chaos from beginning to end. A few people were helpful there, but it took so many trips from the front to the back to get things straight (it's one long block to walk back and forth!). I was just not a happy camper dealing with the inconvenience of driving there from Germantown, and then it taking forever to get a trailer attached to the truck, etc. When I got to Portland there was ONE man running a location by himself and he was faster than the three or four in Rockville combined!
7 years ago (08-09-2017)
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