Raleigh-Cary Self Storage

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Address: 6221 Chapel Hill Rd, Raleigh, NC 27607, USA

Phone: (984) 269-7067

State: North Carolina

Zip Code: 27607

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Reviews

This is the first negative review I have ever written in my life because Budget made me mad enough to do so. I Resevered a truck with Budget because they were offering a discount. I got to Raleigh-Cary self storage to pick it up & was told, "we don't have a truck". I said what do you mean I have a confirmation number. The the lady working behind the counter at the storage place tells me that they called me to let me know. I said I never received a call from anyone & she told me, " well she's very reliable" & acted as though she could not care less. I asked what number did "ms. reliable" call & was told it was my cell phone number. I said that's convenient because I have that right here & I looked at all incoming & outgoing calls & even showed the lady that I did not receive a single call from their area code. Then she shows me a hand written note saying that this reliable person "told the customer that we did not have a truck". Now she is saying she actually spoke to me! We called customer service because the lady at self storage said they could find me another truck & he looks it up & says the reservation had been cancelled online & that had to be done by the customer. So I asked why in the hell would I be standing at this counter if I had cancelled my own reservation? He then asked how far am I willing to drive to get another truck, like I should go further out of my way. He said he would call me back & let me know where I could pick one up. He calls back & says they have no truck available until Tuesday & this was on a Saturday. So they provided no help & no solution whatsoever. None of the three people I spoke to ever apologized for their mistake. I had no choice but to find another truck because I had to have one that day. Luckily I went to U-Haul & they were able to help me last minute. It was more expensive but much more organized & certainly reliable as I have used them many times before. I will NEVER use Budget again. Worst customer service I have ever dealt with.  

 10 years ago (22-12-2015)

This business IS NOT Better Business Bureau accredited and the Owners of this place and the people who run it are not accountant able for anything. Don't give them your business 

 9 years ago (19-10-2016)

Cheap, reasonable, and easy to work with. Just your basic storage, not 24 access or high security. 

 13 years ago (14-02-2013)

Cheap rates compared to the chains but jesus christ they need to learn customer service.  Because of the storm, I called to make sure they were going to be open for me to get a unit and move some stuff in.  She stated they would be open from 2-5, since it was noon I was confused and asked if they weren't open now.  She then proceeded to state very slowly and in a punctuated manner that she will be taking lunch in the next hour for an hour so that unless I wanted to show up soon it would have to be between 2 and 5.  I'm sorry but there was no reason to treat me as if i was deaf and dumb.

 14 years ago (27-08-2011)

Rates are great!!  Easy in easy out

 14 years ago (01-03-2012)

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Raleigh-Cary Self Storage

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