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Randy Kuehl Honda Cars

  1. Iowa
  2. Lowa Car Dealer
  3. Iowa Car Dealer

Reviews, get directions and contact details for Randy Kuehl Honda Cars

Randy Kuehl Honda Cars

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Auto Dealer

Address: 4425 Center Point Rd NE, Cedar Rapids, IA 52402, USA
Phone: (319) 393-5700
State: Iowa
City: Cedar Rapids
Zip Code: 52402


Opening Hours

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: Closed

Update Info
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Reviews
My wife and I are from out of town and noticed a used Toyota Highlander for sale. I called and talked to Tim, and decided to take a look at it. When we got there Tim was finishing up with a customer, Ron greeted us and was quite helpful explaining the features of the vehicle. Tim came out a few minutes later, very personable and professional, with a good sense of humor. My wife and I test drove the vehicle, Tim answered all our questions. We enjoyed visiting with Tim and found we had many things in common. They made us feel that they were glad we were there. We were too far apart in price to make a deal with our trade-in and decided to try to sell our car privately, Tim kept working on the pricing and we were able to agree on a price with our trade-in, drove home in very nice used vehicle. Thank you Tim! Thanks Bryce for making the financing so easy. Only downside was a low pressure tire light on the dash which we asked about. The tires all were like new, It turned out not to be just a simple reset of the tire pressure system, but three tires with low batteries in the valve stem sensors, cost us $240 at our local tire dealership. My bad, I try to make sure everything works properly before buying but missed it this time. All in all it was an excellent experience with Tim and the dealership. My wife and I noticed the nice working relationship among the staff at the Randy Kuehl Honda, not something always found at businesses. Thanks guys, Tom & Fran
7 years ago (18-12-2017)
I had heard good things for quite a number of years and always had it in the back of my mind to go to Randy Kuehl Honda. We worked with Steve Lord and bought a new Civic Hatchback that is perfect for us! Since we weren't sure what we wanted or what the choices were, we asked him to show us a whole range of cars. We did a number of test drives and Steve was very knowledgeable about the features and answered our all our questions. We had already decided we would sleep on what we had seen and Steve was fine with that. He gave us the time and space to analyze and discuss our decision. Buying a car, especially a new one, is a huge decision, not to be rushed through. Given time to think, we decided to go with the prepaid maintenance and will be coming for all our service here. Steve's listening, support and guidance was exactly what we needed. I can honestly say I felt no stress through the entire process. Our new vehicle has made a huge, positive impact on our lives. We have an attractive, comfortable and dependable car. Thanks Randy Kuehl Honda!
7 years ago (31-10-2017)
This is the absolute worst car dealer I have ever experienced in 35 years of buying cars. Upon arriving I informed the salesman that I intended to purchase a new top of the line CR-V and described 3 vehicles they had on their lot that I was interested in. We proceeded to look at one of them and along the way I informed the salesman that within the week I would be requesting pricing from all the dealers in the area who had vehicles of interest to me and make my purchase from whoever could put together the best deal. As we were preparing to start a test drive I asked the salesman to explain the difference between the vehicle we were in and the other ones they had on the lot. At that point he informed me that he was not going to "waste" his "customer service" efforts on someone who was going to buy based on price. This left me dumbfounded. How dare a salesman treat a buying customer in such a manner! Needless to say the test drive was over before it began. We walked back to our car loudly discussing the matter in front if the few other customers on the lot, with him telling us how we as customers DISRESPECTED him and his superior "customer service". At which point he turned his back on us and walked away. Never in my life have I experienced such treatment as a customer. We went directly to a competitors lot. When I shared this story with them they stated that this Randy Kuehl Honda dealership is kind of a local embarrassment. Overall, just in general appearance this is a joke of a dealership. It reminds me of some small town has-been dealership that has been neglected for 20 years. Their facilities are small, dated, run-down and generally dumpy. Obviously the sales staff lack any level of professionalism. I'm left with the impression that they know they cannot compete with the other Honda dealerships in the area and they take their frustration out on the occasional well-informed car buyer that happens to stumble on their lot. I fully intend to discuss this matter with the Honda corporate people. My opinion of Honda as a brand will hinge on their response. In the meantime this one incompetent salesman at a has-been dealership has cost Honda a significant new car sale.
7 years ago (21-10-2017)
I spoke with Steve Lord and expressed interest in buying a small car from Randy Kuehl Honda. I gave him my email address (best way to contact me) and waited over a week. No email. I tried reaching out to him by the email address on the business card I received from Steve Lord. He never responded. A few days later I drove through the lot and he still works there. The small car we discussed was still available. And there He was standing with some customers. Very unprofessional work ethic. I have had the unpleasant experience of interacting with the service department personnel. They are quick, but that is where the compliment ends. They are constantly cursing where customers can hear them. And they have a tendency to be careless and force fragile objects such as electric keys and small electronics. They with hold valuable information. And they attempted to start a racial fight with a customer just because the customer had troubles understanding the parts department guy’s accent. Who tries to bait a verbal fight over race when the parts guy is hard to understand? Has nothing to do with race, it has 100% to do with how well the communication was between a dealership employee and a customer. Very unpleasant and uncomfortable experience at Randy Kuehl Honda. I will not be back after the way they treated me and the other customer I mentioned above. Hopefully others have a better experience there than I did. Michael
7 years ago (14-10-2017)
Went here looking for a trade in about a week ago and the amount of help and the quality of the customer service was absolutely phenomenal. They were very helpful with helping me find exactly what I asked for and what I was looking for in a car. I came back a few days later to go and look at a car and Steve Lord came and helped me find the exact car that I wanted from the start. I was so pleased with the service that I received from the their team I felt very welcome and was taken care of very well. They worked very very hard to have me leave as happy as I could with the car I wanted and before the end of the day they worked out a plan in my favor in budget. So I left with exactly what I wanted for my budget and left extremely happy with my new 2008 Honda Civic ex, it's one of the best deals I have ever gotten at any dealership. I strongly recommend it to everyone out there looking for a high quality car from a dealership that always puts their customers best interest first, and does everything in their power to have their customers leave very happy and leave with the car they come in for. Thank you to the Honda team I'm absolutely in love with my new car and am looking forward to doing more business with you!
7 years ago (01-09-2017)
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