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Reviews, get directions and contact details for Rattlesnake Mountain Harley Davidson

About

Rattlesnake Mountain Harley-Davidson is a premier Harley-Davidson dealer in the Tri-Cities, & serving all of the Greater Columbia Basin.

Story

Rattlesnake Mountain Harley-Davidson is a premier Harley-Davidson dealer in Washington State. Based in Kennewick, WA, we serve all of the Tri-Cities and surrounding areas, including all of the Greater Columbia Basin, Moses Lake, Ephrata, Othello, Warden, Mesa, Connell, Pasco, West Pasco, Taylor Flats, Dayton, Waitsburg, Prescott, Pomeroy, Clarkston, Dixie, Walla Walla, Milton-Freewater, Umatilla, Hermiston, Pendleton, Arlington, Paterson, Plymouth, Prosser, Mabton, Grandview, Sunnyside, Benton City, Mattawa, Desert Aire and Vantage. Our customers have come from all over Washington State, Oregon, Idaho and even across the country!

We are YOUR motorcycle dealer for new and used touring motorcycles, Sportster, Dyna, Softail, V-Rod and the new Street model Harley-Davidson motorcycles. We also offer H-D parts, accessories and motorcycle service here in Washington, as well as a vast selection of motorclothes and casual wear by Harley-Davidson, H-D Black Label, Miss Me, Rock Revival, Affliction, Vocal, Sinful and Sullen brands. We also carry and healthy line of helmets from both Harley-Davidson and Bell.

Address: 3305 W 19th Ave, Kennewick, WA 99338, USA
Phone: (509) 735-1117
moc.wonedir@htimst
State: Washington
Zip Code: 99338


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Reviews
Top notch place. I walked in off the street and was treated so well from everyone. Sales, finance, parts and clothing. They are all awesome and made my purchase so fun. You would of thought I was buying a bike that was 30 grand by how attentive and just fun they were to work with. They made the sale happen for me, gave me a solid deal and even post sale have been great. I highly recommend this place to anyone and even though I live a few hundred miles away I will be back to make a purchase in the future.
8 years ago (28-07-2017)
They got me a last minute appointment and serviced my bike, which really helped me out, due to my own time issues. The parts people were also very helpful as far as pricing some items I will need soon, and getting some recall items coming. So far, they have done right by me, also following up on a test ride I took recently. Good job guys, keep it up.
8 years ago (09-07-2017)
A huge beautiful facility and super clean. The employees are top-notch. You've got to check out the lounge upstairs. It's an awesome place to hang out!
8 years ago (17-07-2017)
On 6/25 I had rear tire go flat on hwy 26 near Othello, around 9am. I sat on the side of the road for two hrs, Waiting far a tow truck. When the dealer opened at 10, I called and was put in touch with service writer Ivan. He stated if I got there before 2 he would do his best to get me back on the road. Tow had me at Rattlesnake by 12:30. From the time I got there I was treated with respect by everyone related to Rattlesnake HD, from Ivan to the ladies in the clothing department. They gave me water, help getting me something to eat and got to hang out upstairs in air conditioning while waiting for my bike. They had me on the road by 3:30 and I made it home in another 4 hr., it was very hot outside at that time. I WANT THANK YOU ALL AGAIN FOR A GREAT EXPERIENCE IN A FRUSTRATING TIME FRANK
8 years ago (26-06-2017)
Disappointed in buying experience, and unfortunately now with service dept. Bought new 2016 FLTRU one year ago. Went into dealership, had my financing all set. Should have been the easiest sale on earth, walked up to first salesman and asked if they could get a Superior blue model in, " oh yes we could can go get it on Tuesday". Tuesday comes and I get a call about putting down deposit, I immediately replied that I would pay for the whole invoice right now. Then he told me they didn't send anyone to pick it up, I reiterated my plans for the weekend with my new bike and I would buy elsewhere if they didn't take this sale seriously. Got the call that my bike was now on the way. I went to dealer that afternoon and paid for bike and the quick disconnect kit for model that he told me was in stock. I leave dealer and lo and behold bike shows up after I leave. Did they call me? No.. Next morning got the call to come pick up bike. Go through features and basic info on bike, ready to leave, nope..they failed to tell me about recall on brake master cylinder, they should have been on top of this, so now the easiest sale has drug on , as I was leaving(again without paid for scoot) I ask to pick up my $650 quick disconnect parts and once again they weren't even ordered. I demand my money back on parts and they refuse. The only reason I walk back in and not kill deal is because of Dustin. He wasn't even my sales person and he pulled it all together for me the next day. Now service Dept. I scheduled last week my 5k service for 7/7/17. Quoted $180 for parts and labor. Brought my baby in late afternoon before they closed on 7/6/17. Next morning received call at 9:40am that bike was done, went in after work and he hands me a 5k service bill for $328. I went in and called them out, I wasn't going to pay $25 for shop supplies on a 5k service, come on seriously! I am paying $125 an hr. and then catch them in trying to pad time, I got the call the bike was done at 9:40! They open at 9. How much frustration do I have to go through to keep business local? Going to upgrade next year or the year after on a new Screaming Eagle Road glide Ultra but don't know if I should even try another deal with dealer I will make one thing clear, staff and employees are very courteous and helpful, in my opinion the don't deliver that next level service.
8 years ago (08-07-2017)
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