Red Wing

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Address: 13989 Hall Rd, Shelby Charter Township, MI 48315, USA

Phone: (586) 566-9600

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State: Michigan

Zip Code: 48315

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Reviews

They make the best boots and shoes. 
And if something goes wrong with them they're happy to fix it. They have the best customer service in Red Wing makes all of their shoes. So you can custom your shoes anyway you need them. These are my awesome boots and they fit so well and their weatherproof waterproof and got Kevlar on the bottom. They were custom fit for me. So if you're looking for a good work boot or dress boot head on up to Red Wing.

 8 years ago (27-06-2017)

Wow! When I heard that Red Wing Shoes had great customer service I thought yeah I'll believe it when I see it ... but I tell you what I just saw it! My husband bought a pair of boots two years ago and they lasted great! Got new Souls after about a year-and-a-half and two months ago we bought a new pair he's been using them they're fantastic but the soul just broke. :-( well Rob just replaced them for me no fuss no muss with a smile and a thank you for your continued business! :-) thank you so much you've definitely won our business and good referrals to whoever will listen

 8 years ago (15-06-2017)

Bought a pair of boots from the "heritage collection" was improperly sized. And given a boot that did not fit. Was told it would break in. I needed a half size up and a wide. 

Came in and inquired about my options. Was told "we can stretch them, but if that doesn't work we'll exchange them" by a nice older man named skip. Who I enjoyed talking to while at the store. Unfortunately for me, skip was not in today. 

However, the salesman who originally sized me for said boots, was incredibly rude. He knows who he is.

He gave me my boots back, and what do you know. They still don't fit. Even though they were stretched. Go figure right? When they don't fit. They don't fit. I asked about the offer to exchange and was told no, because they were "street worn" and by "street worn" I mean worn twice in the 15 days I owned them, and had neither a scratch or an imperfection. And told me I was SOL. He went on to say that skip was wrong to tell me I could exchange them. And bad mouthed him for telling me that. 

 Well thank you, but I'm sorry. red wings has lost a customer. I have been buying and wearing their boots for 15 years. Guess I'll just go to chesters and buy thorogoods from now on. 

So long wing.

 8 years ago (31-03-2017)

Had a legitimate question. Whoever "helped" me on the phone was very rude. Love the boots but the service provided has me completely turned off. I can take my business elsewhere.

 8 years ago (13-03-2017)

Store manager is a dick! So absolutely rude and condescending! Ask to be helped by someone other than Rob. I had a pair of shoes repaired and I'm happy with the repair but the customer service is downright horrible. I will never set foot in this store again...the only reason I went back a second time was to pick up my boots! Not sure how they stay in business with a manager like that!!

 9 years ago (13-10-2016)

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