Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 14100 Lakeside Cir, Sterling Heights, MI 48313, USA

Phone: (586) 566-2000

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State: Michigan

Zip Code: 48313

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Reviews

Patient and polite customer service. Still many great items to buy in person and One of the last great department store dinosaurs before Amazon takes over virtually everything. Overpriced on many products unfortunately compared with online and other stores. 

 7 years ago (22-08-2017)

Five weeks ago I tried to buy a tool chest in the store.  They informed me it wasn't in stock, but ordered it for me and said it should be 10 days.  Five weeks later, I have not received the item and the merchandise department rarely picks up the phone.  When they do, all they can do is tell me the item isn't there.  Corporate customer service could not help either and said even they couldn't get this store to pick up the phone.  All this time, they've been more than happy to take my money with no item.  No wonder sears is going under.  Disputed the charges with my bank.

 8 years ago (23-03-2017)

Rude manager!! When you have elderly or people with disabilities you make it easier to exit the store. Do not make them walk in the winter around to the food court. This store is getting one star reviews for a reason. You need some changes made IMMEDIATELY!! The sales associate relayed a message that I wanted to wander the mall. I do not play those games. Trust me when I say I want play with no disrespect from an over worked frustrated Sears sales associate!!! Learn your role with complete strangers!!

 8 years ago (28-12-2016)

Great place to shop at, but too bad the corporation is going downhill

 8 years ago (13-07-2017)

I rarely give a place one star but this one I would give no stars to their service if I can... I stopped at the watch repair department to inquire about replacing batteries on 5 watches, I asked how much it would cost (reasonable question I'd say) the girl there looked at the watches and said with a monotone non-enthusiastic voice "$15.99 each" , all I said in a friendly way was "that seems kinda high" she replied with "well you're free to take them elsewhere" - That's not how you answer a customer that's there to spend money, maybe explain something about an exceptional service I would get that sets them apart and give me a reason to be ok with spending more? Maybe tell me something I may not know, I highly doubt that management would be ok with that type of attitude and hopefully someone would read this and make a change so that reviews would improve... my guess is that she was annoyed a customer walked in and interrupted whatever she was doing on her phone... 

 8 years ago (13-02-2017)

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Reviews, get directions and contact details for Sears

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