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Regency Cab Inc

  1. Maryland
  2. Maryland Taxi Stand

Reviews, get directions and contact details for Regency Cab Inc

Address: 8201 Snouffer School Rd, Gaithersburg, MD 20879, USA
Phone: (301) 990-9000
State: Maryland
Zip Code: 20879


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Reviews
Called just before 840 am (because Montgomery County Cab's "guaranteed" cab didn't show for me at 830 as promised) needed to get to court by 930, about 10 minutes away from my location without traffic. Was told they'd be there in 15 min, then 7, then that they were pulling in the drive, then 2 more minutes, and they finally showed at 9:20 am and due to traffic, was late for court. Will never use them again, warn everyone.
9 years ago (11-01-2018)
Regency cab inc is the most horrible company ever! I have never been so disrespected in my life! I called a cab driver for a client @ 7:17pm. When I first called the dispatcher, she was not listening to a word I was telling her when it came to me giving her the address information. All I heard was loud giggling and being unprofessional. After she finally paid attention to the information I gave her, she told me the cab driver will be at the address in 20min. Well 8pm came around and I called back to get an update of where the cab driver was located. Same dispatcher came on the phone and extremely rude and unprofessional and had the nerve to tell me that next time she tell the cab driver to come an hour late next time! DISGHUSTING!!!!!! No wonder why y'all have such poor ratings!
9 years ago (22-10-2017)
Paula is incredibly rude and refuses to assist about customers. Something was left in a cab and the will not even try to assist woth returning pr finding.
9 years ago (13-12-2017)
Absolutely horrible! Every time I call them, there is always a problem. Either the cabs dont show up or after telling me 20-30 minutes, they dont show up for an hour. I have been late to numerous medical appointments because of them. Their customer service is just as bad...from the top of the chain down. I have had problems with management and dispatchers in particular. They all argue that they are right and me as the customer with proof of the time I first called is wrong. They are very unprofessional and dont appear to care about their clientele.
9 years ago (08-11-2017)
Called for a taxi to get us to the airport. Told them we had six people and lots of luggage and would need a van. They sent a small car to "scout out" how big a vehicle we'd need. Then they sent a five seater and suggested we ride with our young children on our laps for the hour long ride. Um, no! Then it took them ANOTHER good 45 minutes to send a van. He got lost looking for our hotel. We'll see if we make it on time to our flight. Save yourself some time and pick a different company!
9 years ago (14-07-2017)
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