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REI

  1. Maryland
  2. Lutherville-Timonium Bicycle Store
  3. Brooklandville Clothing Store

Reviews, get directions and contact details for REI

Story

At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

Address: 63 W Aylesbury Rd, Lutherville-Timonium, MD 21093, USA
Phone: (410) 252-5920
State: Maryland
City: Lutherville-Timonium
Zip Code: 21093


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
Very consistent with good service and consistent availability, or the ability to obtain/order items not in store in a timely manner. I have been a member for just over 5 years and have had mostly positive experiences. There have been some times when I needed advice and knew more about the products than the individuals that worked there. The main things they could improve is the selection of certain highly-rated, 'in-demand' items, as the stores seem to focus on certain brands in store without representation of many of their very popular online offerings. The Service Associate knowledge and education can also use help at times. The free clinics and open advice bring what could be a 3 star rating back up to a solid 4. I can see myself being a regular/member for many years to come.
7 years ago (15-04-2018)
I've come to this store 3 times over the last year. After every visit, I leave frustrated about the lack of customer service. Today I went to buy a tent, and it took a long time just to get anyone to help me. The staff has a bad habit of making eye contact then looking away real quick to pretend it didn't happen. When I finally got someone to help, he shared his good knowledge with me to help me decide then left saying, "alright, I'll just leave you to it then" and I never saw him again. I then had to stop another employee to ask about the tent they had on display. He told me I could get inside of it to get a feel for the size then walked off while I was inside the tent. I decided I wanted the tent on display but there were none on the shelf to purchase so I had to walk around the store looking for an employee who didn't seem averse to engaging. I found one in the clothing section who seemed flabbergasted that I walked all the way over there to ask about a tent. He helped me get my tent and get on my way. I've never had problems with customer service at other REI locations, but this one is consistently bad. Never going back.
7 years ago (14-04-2018)
Things tend to be pricey, but return policy is generous, and the staff is very knowledgeable. They helped me select a pair of trekking poles which I wasn't sure I needed but was very glad I got. Reliable bike repair. Useful seminars. Great outings. Bonuses once you join: the lifetime membership is worth it. Unfortunately they no longer carry Tevas, but wouldn't go anywhere else for hiking boots. Equipment for kayaking, biking, hiking, camping, running, backpacking.
7 years ago (05-03-2018)
Thank you, Vernon! You were exceptionally helpful with helping me try on hikingback packs and insuring that a backpack fit correctly(it was my first time purchasing one.) Vernon was exceptionally knowledable and friendly. I purchased $200 in gear at this location and used the online coupon to purchase $300 more in equipment. Thanks!
7 years ago (12-04-2018)
I absolutely love this place. Yes it has the perfect variety of awesome gear of all sorts. But on top of that, the staff is 100% real, honest, enthusiastic, outdoorsy, knowledgeable, helpful, cool AF, trustworthy, and simply great. Plus, a lifetime membership costs $20 and you earn 10% on every purchase you make, in-store or online. It's flipping great. Can't beat it. Oh yeah, there's a sushi joint, pizza joint, and sports clips next door. If you love the outdoors and you don't know yet, then you need to wake up and head over.
8 years ago (11-11-2017)
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