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Reviews, get directions and contact details for REI

Story

At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

Address: 1125 N Monroe St, Spokane, WA 99201, USA
Phone: (509) 328-9900
State: Washington
Zip Code: 99201


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Reviews
The staff was very helpful in the women's jacket area. We couldn't find the exact same jacket i have been wearing and love, but found one i should be just as happy with.
8 years ago (14-10-2017)
Great selection and items, but exceedingly exorbitant prices. Even clearance only makes it reasonable compared to Amazon and other retailers
8 years ago (08-10-2017)
Great experience buying a Yakima skybox 18. Would have been a five star review but the first two associates weren't overly interested in helping find the right size for my vehicle. Redemption though when the last guy was very helpful and gave installation tips as we both put it on my car!
8 years ago (11-06-2017)
All the equipment is high quality, the ppl are knowledgeable on their area and friendly.
8 years ago (06-10-2017)
I had a bad experience with customer service at the Alderwood store near Seattle. I was very pleased to find another REI with much more caring staff. I went in to Spokane from my home in Idaho to try to replace two shoes that were sold to me in Alderwood REI. Alderwood had no interest in correcting the problem. I had the good fortune to meet Kersten in the footwear department. She did not have the shoes I wanted but, after hearing my story, offered to overnight me the correct shoes and at a discount and with free shipping. I was able to return the shoes I had originally bought and the new shoes arrived at my home a day later. Now that is customer service. I will be happy to shop at this REI again. The Alderwood store will not be seeing me or anyone I can talk to about the service there. My thanks again to Kersten and Justin who was able to handle the entire return/exchange/deliver process with a minimum of fuss.
8 years ago (09-09-2017)
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