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Rita's Italian Ice

  1. Franklin Park
  2. Franklin Park Ice Cream & Frozen Yogurt
  3. Franklin Park Desserts
  4. Franklin Park Shaved Ice

Reviews, get directions and contact details for Rita's Italian Ice

Rita's Italian Ice
"Rita's Italian Ice & Frozen Custard is the largest Italian Ice concept in the nation, currently operating in 31 states with over 600 shops. Our popular chain offers a variety of frozen treats including its famous Italian Ice, made fresh daily, Frozen Custard, Milkshakes, Sundaes, CustardCookie Sandwiches, layered Gelati, as well as signature Misto and Blendini creations."
Address: 3175 Route 27 Unit 2 , Franklin Park 08823, NJ, US
Phone: (732) 325-3356
State: NJ
City: Franklin Park
Zip Code: 08823


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Reviews
I ordered 4 Large frozen custards and recieved 4 half filled cups. All the pictures show the cups filled to the rims ours were'nt even close. On top of that when i complained to the employee stated that "this is large, thats all it is" Was ripped off
I am only giving this place one star not because of the frozen custard I give that 5 stars. I went to Rita's for the craving I am pregnant. And I crave me some Rita's! Mind you I have been living here for the past 6 years!! I order my usual. Vanilla chocolate ice cream custard in a gelato cup. With chocolate sprinkles on top. Then I order my usual gelato watermelon with vanilla custard and chocolate chips on the top and bottom. For the first order, I was refused a gelato cup and told that they don't put vanilla custard with chocolate custard in the large gelato cup. And I was also told they don't put the chocolate chips on top of the gelato that I had ordered for the watermelon vanilla custard. I explained to them I always get this order for the past six years that I've been coming here and it was never an issue. The girl insinuated that I was lying and also then stated that I don't know what employee was helping you and I had to tell her to stop arguing with me I will just contact the owner. I even explained to them I would pay the upcharge if there was one for the large cup of vanilla ice cream custard with chocolate. Then she rebottled we don't do that. I finally got what I wanted after they started speaking in their language right in front of me I know they were talking about me how rude.
Truly the kindest rita’s i’ve ever went to :. The sweet lady not only gave me a lot of unicorn glitter on my daughters cotton candy italian ice, she also gave some extra in a cup. God bless you, whoever you are. Thank you <3
I really love the mango misto and was so good . Shreya was so nice and she had so much patience with finding this flavor.
Good frozen custard and excellent ices. A ton of flavors for the ices.
Its like any other Rita's. I used to love this place as a kid, but the prices are a little too high for the worth. There aren't any special new flavors, and I'm bored of having to try the same flavors. The quality of the ice is great, and the misto shake is tasty but expensive. Although they don't list it, there is a kids size as well
The Brownie Sundae was disgusting. The brownie does not look like the picture online it is hard as a rock and tastes so stale. I also got Oreo cookie crumbs on my Sunday and the stale taste of the cookies were worse than the brownie. Do not waste your money on their toppings they are expired. Also, I had to have the person working there to make me another sundae with gloves. They think we can’t see their prepare station from the window but you can and I saw him use his hands to add my toppings. When I told him that I saw what he did, he didn’t deny it, apologized, said he forgot to put them on and made me a new one. He had to search for the gloves letting me know he wasn’t using gloves for his shift. You work with food during COVID gloves should be second nature but not at this establishment. They have to be in volition of health and safety codes.
On our way back home we spotted the open sign out front of this Rita’s. We pulled up around 8:45pm while another customer was being served. The small sign by the order window read that they would be closing at 10pm. As I started to exit my vehicle the two workers inside quickly scurried to close the window and turn off the Open sign. I double checked the closing time online which read 9pm. Perhaps I misread the sign. Still, it astounds me that people with this lack of courtesy and work ethic are allowed to run these shops. I’m a believer in customer service and if I were in their position, I would have gladly served the customer within the 15 minute window that were still technically Open Hours. This will be our only time visiting this location. Good riddance.
Always enjoy visiting this Rita’s, especially when the weather gets hot!
It's like any other Rita's. The quality of the product depends on who makes your order, but it's not any better or worse than your usual custard/Italian ice. The ice is reasonably priced, but the custard items are a bit on the expensive side. Overall decent place to get dessert.
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