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Rochester Station

  1. Upper Falls
  2. Rochester Taxi Stand
  3. Pittsford Train Station

Reviews, get directions and contact details for Rochester Station

Rochester Station
Address: 320 Central Ave, Rochester, NY 14605, USA
Phone: (800) 872-7245
State: New York
Zip Code: 14605


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Reviews
We were told to be there 1 hour prior to departure. The train was scheduled for 5:16 AM and we were there prior to 4:00 AM. There is no agent present until 5:00 AM and no access to the lobby or anything. It was complete waste of our time with absolutely nothing to do. The rest rooms were absolutely filthy and the dirtiest we had ever seen. There are absolutely no instructions or directions of where you should go, no information whatsoever and no phone number or other emergency information displayed for the public. Many others kept asking if this was the Amtrak station because of the lack of signage. The waiting area for the train departure is a joke. There is only a cover overhead and absolutely no protection from the elements on the sides. Thank fully we departed on a good day. This will be our first and our last trip on Amtrak and we certainly would never recommend the Rochester, NY location as we would consider it a complete embarrassment for our city. The Amtrak station at Rochester, New York was just unbelievable.
9 years ago (11-07-2017)
The current Amtrak station is a very small temporary station while the new one is under construction. There is very little room in the waiting room, and the small platform causes a bit of chaos when boarding a longer train. Parking is extremely limited. We arrived over an hour before our train was to depart, and the lot was completely full. At a complete loss for what to do, I walked into the station and spoke with Amtrak employee Brain who was extremely helpful. He helped us to park along a fence and assured us our car would not be towed. I'm very thankful for his help!
9 years ago (30-05-2017)
Seems like the antechamber to Oblivion.... Soulless, falling apart, makes most bus stations look good by comparison. A disgrace to the city of Rochester!
10 years ago (30-03-2017)
I have never experienced customer service so horrible in my life. The men assisting riders were extremely rude and very unprofessional. Never again.
9 years ago (17-05-2017)
Arrive early to get a spot in the cozy lobby area. Train was on time! Looking forward to the new train station coming online in Fall 2017
10 years ago (01-01-2017)
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