Rush Companies

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Address: 5510 Franconia Rd, Alexandria, VA 22310, USA

Phone: (703) 971-3900

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State: Virginia

Zip Code: 22310

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Reviews

I was referred to Rush Companies by my trusted HVAC company. I was skeptical, however, after reading the flurry of bad reviews but went ahead and scheduled the service. And I was pleasantly surprised - so much so that I felt obligated to write a positive review in order to help the overall rating.

I scheduled them to diagnose two malfunctioning kitchen light fixtures. The technician showed up on time and was professional. He provided a diagnosis of the problem and was able to fix one of the fixtures that day, but had to order the part for the other which required a 2nd visit. The price paid for the 1st visit was about what I expected - 2 hours of charged labor and cost of the part. They called 2 business days later saying they had the part and could come out the following day to fix the other light fixture. Again, the technician (different technician) arrived on time and was professional. Unfortunately, the part was not successful in getting the fixture to work and this technician further diagnosed that the only option left is to replace the fixture. When I asked, "Ok, then how much do I owe you for today?" He replied with, "Nothing. We weren't able to resolve the issue so there's no additional charge. We'll probably just return the part back from where we ordered it. If you decided to replace the fixture, and we can come out to install for you." I was a bit surprised that the time spent (a little over an hour) was not charged, but happy nonetheless.

I'd probably hire this company again.

 9 years ago (28-06-2017)

I recommend using Rush Companies for plumbing.
Rush Companies fixed our hot water heater in issues!!
Ronnie (Ronny?) was nice, helpful and knowledgeable. 

Rush Plumbing was the third contractor that our home warranty company assigned to us to diagnose a brand new hot water heater. The new heater was installed by another plumber from a different company who obviously didn't know what he was doing. 

15 days later after a terrible experience with two other contractors, Rush Companies came to our rescue and fixed the water within two hours.

 10 years ago (10-08-2016)

In my opinion this company  is not worth doing business with.  They got dispatched by my warranty company to fix and AC issue.   They diagnosed the issue and ordered some parts.  In two weeks or so  they installed the part and it did not fix the issue.   They had to order another part, which took another couple of weeks to schedule them to return.  I called a few times  to check on status and they told me they would call back with updates but they did not.  Finally i got a call from someone there demanding $500 out of pocket  pre-payment for them to show up and finish the job.   I asked them why i need to pay 500 out of pocket and I got two stories from two different people- first for duct work, than for something else.   I offered them a deposit and payment in full after completion but they did not agree because "their customers are not paying their bills"   In my opinion, perhaps there is a reason for it.

Enough is enough, after a month without AC in August, I called my warranty company and asked them to transfer the work to someone else.

 10 years ago (24-08-2016)

These guys are a bunch of idiots. First American Home Warrenty assigned them to fix my AC a month ago. After coming out, they had to call days later for me to take a picture of a part number that the technician didn't record. Then to find out two weeks later they didn't provide the model to the warranty company and once they finally came to install the part yesterday morning it was WRONG and they haven't provided the correct info for the right part to be ordered. They are incompetent and so is the warranty company for contracting with them. I can't say enough bad things about this company.

 10 years ago (21-08-2016)

I have had a service contract with Rush Companies on my heating and air conditioning units for almost 19 years. Over those years I did a lot of business with them. They installed both the central air conditioning and attic heat pump in my home. Did plumbing work for me on more than one occasion. I used to think they were a great company. However, the last time they did service on my air conditioning unit shortly afterwards it failed. They sent a service technician out who said a wire wasn't connected properly. The unit worked for about a week and failed again. The second time the technician said a wire was making improper contact. The unit failed again about a week later. 

The first technician explicitly stated, in writing on the service receipt, the problem was caused by the previous maintenance. When asked both technicians said I owed nothing. 

After the second failure I did a little research online and decided to look at the unit myself. It turned out there was an electrical connector that was loose. Once I tightened up the connector the problem went away.

After that I got a bill from Rush for the second service call. I called them and asked to talk to someone. I was told someone would call but no one did. About a month later I got another invoice. I sent them a letter explaining the situation and asked for someone to contact me. No one did. Today I received another invoice from them. This time with a service charge.

I am cancelling my service contract with Rush Companies and will no longer do business with them. I can't recommend them. I think they have some good technicians but their customer service is terrible.

 10 years ago (11-09-2016)

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