Sack Marshall B DO

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Address: 39500 W 10 Mile Rd #100, Novi, MI 48375, USA

Phone: (248) 476-0035

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State: Michigan

Zip Code: 48375

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Reviews

While Dr. Sack is a very phenomenal doctor, it is almost a shame because his office wait is RIDICULOUS. Even with him being such a great doctor, it does not make the wait worth it, unfortunately. 

My appointment was scheduled for 3:30pm. I arrived at 3:15. Around 4:15 I went to the front desk and asked how much longer it would be. I was told "unfortunately, at least another hour. If you leave your cell phone number, we will call you when we are ready." I did just that and went and bought a coffee. I came back around 4:50, hoping it would be my turn. Nothing. I waited until 5:15.... was told there were still 3 people ahead of me. FINALLY, at 6:15, they called me back. I then waited in the exam room for 15 minutes until I saw Dr. Sack at 6:30... THREE HOURS after my appointment time. He was a great doctor and I enjoyed working with him. When he asked to see me in 2 weeks, I said I will come back if I don't have to wait 3 hours to see you. His reply: "Unfortunately, the wait is always 2 - 4 hours. Try to come in the morning. Although I do have morning meetings which sometimes makes me run late." 

I checked out and asked to make an appointment in the morning and was then informed they are booked in the mornings until end of the following month. So I took the same time appointment just knowing I wouldn't be back. Dr. Sack must be taking 50+ patients a day and making them wait insane wait times when realistically, he should be taking 3-4 patients MAX.

 8 years ago (15-06-2017)

Honestly If I could give this place 0 stars I would. Every time I come to this doctors office I'm a treated poorly by the staff and I usually have to wait 2 to 4 hrs just to be seen. I am sitting here as we speak in a room waiting for the doctor and I have heard the one room next to me be seen by the doctor twice and then the room on the other side be seen. I have heard the doctor walk past my room several times. I've been sitting here for over an hour trying to get new depression medication because I've been on the edge. I walked out to tell the nurse that I've been waiting over an hour in my room and she just gave me a glare and told me that she will let him know. The only thing that I like about this place is that when you are finally seen the doctor he will pretty much prescribe you anything you ask for. Not saying that that's good but still. Do not see this doctor unless you wanna be treated poorly by staff and waste your life away sitting and waiting to be seen.

 8 years ago (09-10-2017)

I came to Dr. Sack miserable, on 22 prescription medications due to a rather extensive list of ailments.  Dr. Sack did what no other Dr. in my life had been able to do.  He was able to bring me down to one (YES! JUST 1!) everyday prescription for management of everything!  And, each time I went in with a new problem, he was able to diagnose instantly with exactness I'd never experienced in my life.  In recent time, he brought on an assistant who knows her stuff just about as well as he!  When she's hot a question, she consults him quickly.  So, for everyone who whines about waiting 2+ hours to see this incredible Dr, just make an appointment with her!  His office is a teaching facility, which he makes quite clear.  The wait is long, which he does not hide.  He takes as much time with each patient as necessary.  Take a book and be ready to receive top notch medical care!  In the four years I was a patient (I moved about an hour away, so I had to change my PCP), I had not a single negative experience with him nor anyone on his staff.  You get what you pay for.  And, we may invest a lot of time waiting in the office, but it was among the best investments I have made in my life!

 8 years ago (07-06-2017)

If I could just rate the Dr. I'd give 5 stars, he's phenomenal. As far as the office with scheduling and the wait time... I feel i'd give that a 2... They offer appointments in all sorts of time slots, but the time your appointment is scheduled is far sooner then when you will be seen. I feel this is partially because the Doctor takes his time with each patient, but maybe he over books... Also, this is a shared office with a few other practices... I'm not sure but this may also attribute to the slowness. Still, I will keep seeing him because any other doctors I have seen in the past.

 8 years ago (11-09-2017)

I believe he makes new patients wait for multiple hours as a type of psychological diagnosis technique, which, albiet affective, is inhumane. Time is money, and this doctor should be more understanding of that.  He also looks like he has a severe life long cociane problem. A balding problem covered up by bosley or something. A skinny oddly long nose, an oversized ego for a man of his stature. A real presumptuous and pompous nature about him. 

In addition, he had advertisements for some health supplement covering the wall. Which was very tacky, and his diagnosis prompted me to get a second opinion, so his effectiveness is questionable. 

Ps. the room I waited two hours in, had no water cups, like how cheap.

 8 years ago (31-10-2017)

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